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Bought leather sofa - realised it's fake
Hi all, We bought a leather suite (sofa and two armchairs) when we bought our house in March 2010, paid using my credit card. Only now have we realised it's not real leather as it's started to crack and one of the panels has started to fade/loose colour, and you can see the back of the 'leather' which is a fabric (PVC). We…
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Mobile phone contract cancellation question
Firstly I must point out I work for the mobile phone company in question so will not mention the name of the company. I recently upgraded from a sim only 12 month contract on to a new contract with a samsung galaxy note 3 and previously I had a 50% discount on my account for being staff. When I upgraded my 50% discount…
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wheelchair repair taking too long
My son had his very expensive electric wheelchair damaged by baggage handlers. The travel company have agreed to pay for repairs so no problems there. The problem has arisen with the well known firm who are doing the repairs. They collected the chair on the 26th August and warned us they wouldn't be able to get it on the…
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Royal Mail customs charge on mystery package
We got a card through the door today asking us to pay 10 admin and 5 duty on a package. We haven't ordered anything recently so we don't have a clue what it could be. If a friend in America has posted us a parcel it is likely to be chocolate or something similarly low value. So, here's the question: is it possible to ask…
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dpc firm want £75 to investigate guarantee claim
Bought my semi about 5 yrs ago, nothing showed up in survey and vendor had a 25 yr guarantee for a dpc in the 'front , side and rear elevations'. having just moved some furniture it now looks like i've got rising damp in the side elevation wall. Contacted the firm who guaranteed the work and they say it'll cost me £75 for…
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Cancellation fee due to missed appointment
Hi all. Took son for podiatrist appointment 3 weeks ago after the appointment agreed to follow up appointment today. As son is now OK, meant to cancel appointment but due to work issues completely forgot. Just had a message on the answerphone stating that as the appointment was missed and the slot could have been filled,…
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Council hanging on to my refund
Deleted by Sunblind Duck. Posted in error.
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Couriers again. This time from seller perspective.
Customer called me to say parcel not delivered, was a day later than expected now. The parcel tracking at parcel2go says parcel delivered at 1430hrs. This customer is an internet aquaintance of mine. I told him it said parcel delivered and could he check his neighbours which he did. He then also went over to the nearby…
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Garden Log Cabin Problems - Advice Sought
Hi, I am researching the best way to solve a problem I have and hoped I might receive some general advice via this forum. What did you buy? A 6mx4m log cabin for my garden to be used as an office. When did you buy it? Approx October 2012 with it being built in Dec 2012. Where from? (internet or in store - it DOES make a…
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2nd iphone 5s delivered by mistake
Hi, i'm posting for a friend who wasn't sure where to seek advice. i knew where to go of course :) my friend recently ordered a new iphone 5s. he received a dispatch notice on when he could expect to receive his new toy (ahem, sorry phone) which is when he noticed that they had his address wrong. he phoned the retailer to…
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One4all gift card. 90pence management fee per month
One 4 all gift card , no expire date ! Well maybe not. If you still have a balance on the card after 18 months. You get charged 90pence per month. They call it management fee, I call it a rip off. Even in their t/c it's says 25p.
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Faulty fridge
I bought an integral fridge from a kitchen supplier. After 15 months the thermostat went and the fridge froze up. I then rang Hotpoint who suggested I take out a warranty for a year and they came and repaired the fridge. However, the engineer who fixed it said it might not work and after 7 months the fridge froze again.…
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Cheque not cashed by bank for insurance!
Hi, my mum always does her house insurance with her bank, she sends a cheque away and forgets about it, she has never had a receipt for it and always relies on her cheque stub. Her bank phoned her yesterday saying they where updating her files and said various things that weren't correct so they looked into it further and…
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Trying to cancel rolling monthly gym contract, but being told I'm in a 1 year contrac
Hi all, I signed up for the gym on a monthly contract meaning I could cancel at any time with 1 months notice. When I physically signed up I asked the salesperson to confirm this, which they did. A few days later I checked my contract and noticed there was no mention of this. I called up and spoke to someone who "checked…
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Credit Card Protection Help
Hi all, sorry if I have posted in the wrong place. Not sure if this should be in Credit Cards. Anyway here it goes. I am a card holder on my mums visa, and I used it via PayPal to pay for a 16 night stay( for hubby and I) at a guesthouse in the Caribbean. I paid for it before I arrived. A family situation arose when we…
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Sold car on ebay - buyer wants money back
Hi Guys Just looking for some more expert knowledge Basically Ive sold a catering van on eBay which was picked up last week, on ebay it sold for £2K but when the buyer came to collect he claimed to be a mechanic, and the van did in fairness overheat while being tested. We only bought the van ourselves a few months back and…
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Software Not Included
Hi I have just bought a new laptop and in the details on Currys website it says that MS Office was included, this was a deciding factor in choosing this laptop. It has just been delivered and it turns out the MS Office included is just a 1 month free trial, after that it is £109 to buy it. Currys website said it was…
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Has estate agent stolen my money?
Hi, I viewed a rental property earlier this week and made an offer that the landlord accepted via the estate agency. I was then asked to complete an application form and the usual checks would be carried out. The application form stated that I needed to not be in a probation period with my employer, unfortunately I've…
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Paid for sofa from online shop, now seller has gone quiet
Hello, I'm quite worried I got ripped off. I ordered a sofa from a small online shop - initially everything was fine, i.e. great help from customer service before the purchase and so on. When I ordered it I got an automated email asking me to make a bank transfer to pay for the sofa + delivery charge which I did. I soon…
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Misinformation on return policies - My rights?
Recently I purchased, paying in cash, a pre-owned game from a well-known high street entertainment store. I asked before I purchased the game what my rights were as to returning the item if it turned out to be faulty. I was assured that if the game was faulty, I could get a full cash refund. I asked again to confirm as I…
