Save The Box?

pimento

I bought a TV in Tesco today. The terms of the guarantee state that I have to save the packaging for the whole duration of the warranty (18 months).

I thought if there was a fault, I didn't need the box. Do I?

wealdroam

pimento wrote: »

I bought a TV in Tesco today. The terms of the guarantee state that I have to save the packaging for the whole duration of the warranty (18 months).

I thought if there was a fault, I didn't need the box. Do I?

The guarantee is in addition to your statutory rights, and as such the guarantee provider can impose conditions.
If a condition of the guarantee is that the product must be returned in the original box, then that is what you must do if you want service under the guarantee.

However, if you want to seek a remedy via the Sale of Goods Act, rather than the guarantee, the seller cannot impose that condition.

pimento

If we all saved every box, our houses would be very full.

So if the thing fails after six months, I'm thinking I would just take it back to Tesco with my receipt and that would be enough?

globalds

I generally keep boxes for a few weeks after purchases.

More often than not if something goes wrong it is sooner rather than later

pimento

Yes, I do too. I rarely keep them for a year or more, though.

[Deleted User]

Hi,

if you feel you should keep the box, just incase, you could fold it flat for storage, then box it up with parcel tape, if needed.

earthstorm

[Deleted User] wrote:

Hi,

if you feel you should keep the box, just incase, you could fold it flat for storage, then box it up with parcel tape, if needed.

but you dont just get the box, you get all the protection packing.

We keep all our boxes for the length of the guarantee ( we place them in the loft) we also place the original receipt inside the box, so we know 100% where the box and receipt is

pimento

Good idea. I keep my receipt with the instruction manual but I only keep really small boxes (like mobile phone boxes) or if having the box makes the resale value more.

I have been known to sell my old phones or cameras when I get a new one or upgrade but a box fora telly is massive.

Ectophile

I keep all my boxes (including any polystyrene packaging) until the thing they came with gets thrown away. The boxes all live up in the loft. It comes in handy if you ever need to transport things.

When I moved house a while ago, I managed to pack up all my electrical goods in their original packaging for safe transport.

To answer the original question, if the warranty says you need to keep the original packaging to send it back under a claim, then you need to keep the original packaging. However, any warranty is in addition to your rights under the Sale of Goods Act and doesn't replace them.