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Royal Mail on Strike in Peterborough
In a wildcat action most of the staff in the Werrington, Peterborough sorting office have walked out. I was not aware of this so after having no post since Thursday (4th July) I decide to ring to ask what is happening and was told I would not get any post until it was all sorted out. So my question is this: As I am going…
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Lease contract requires 'no excess' insurance
My partner recently entered into a lease from Rentsmart to rent an expensive laptop over 3 years. It is the second lease he has taken out and he was happy with the first. He has now noticed some of the very fine print, which states that he must insure the laptop (fair enough) with a policy that must be 'fully comprehensive…
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modifying a product and warranty
hi, I recently purchased a shower, which I fitted myself. during the fitting the lower cover plate which hides the pipe coming out of the wall could not be fitted so I removed a small amount of plastic (2cm x 1cm) to allow room for the pipe, this does not affect the exterior look or the water proofing of the shower, and is…
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Rebo Trampolines
I bought a trampolene from Rebo at the end of last August. It was put away for the winter at the end of September and got out again this May. A few weeks ago both parts of the zip on the enclosure came undone stopping us from closing the enclosure and a hole appeared in the base, Rebo offer a one year guarantee on the…
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Anyone had any luck not paying BT's cease charge?
Hi, I am cancelling with BT and have been told that I need to pay a £30 cease charge. Anyone been able to avoid paying this, other than by using a MAC code. I am moving address and changing supplier so can't use this. Thanks
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SodaStream sent out of date food items, tells me to get stuffed
Hi, Firstly let me start off by saying there are some of you out there that will think I have a cheek complaining about this, you are entitled to your opinion, but I have a reason to complain, let me explain: I registered my SodaStream on the UK website, as a new customer they send you a free sample pack...everyone gets…
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Fault on used car from dealer
Hello I bought a used car from a dealer who is over a hundred miles from my home. They offered a one month warranty with the vehicle and when I pointed out the distance from me they said I could obtain a local quote for any repair work and submit it to them and if they agreed it I could get any faults repaired locally.…
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Distance Learning Course Issue
Good Morning, I just wondered if anyone could give me some advise on this. I purchased a MCSE 2003 IT course from a distance learning company, I have paid in full some time ago, but have only taken 3 exams, I was advised that the remaining 4 exams would be upgraded as the course was due to expire. The course was sold to me…
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long distance selling regulations advice
hello all. i purchased a phone from Asda afew weeks ago online. It was a unlocked phone and purchased it just as a handset not on contact. When the item came i was delivered a housephone - a totally different item. Now the item needs to be refunded but the store cannot do it as it needs to be Asda Direct, you can contact…
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Can I Refuse Delivery?
Hi, Last week I bought some white goods from a high street store, a washer dryer and a fridge freezer. I have paid for the goods in full. Delivery of these goods to my home is not until next Saturday. Today I have noticed that the same store has reduced the price of the fridge freezer by £250. Obviously I am not too happy…
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Primark sealed bra refuse to refund??
Hi guys. Myself and my boyfriend went upto Bradford in Yorkshire and I was looking around Primark, as the store was closing as I had been shopping around the store and totalled up £78 of items, I saw a bra as I was going to the till at just £4. I had looked at two and in a hurry put the wrong size in the basket. When I…
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Rights after buying a small pet
Hi there, I bought my kids a hamster 3 weeks ago and have already been stung with 2 vets bills due to an ear infection and mites. The vet also informed us that the hamster was almost double the age it was sold to us. I went in to see them at the pet shop and explained however I was basically told to get lost as it had…
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Recurrent Payments through Paypal
Does anyone know if the 'Distance Selling Regulations' cover recurrent payments through Paypal. What has happened is that 6 months ago my daughter wanted Binweevals membership. I purchased this for her on line using Paypal and thought I cancelled the recurring element. However Paypal have emailed me to say on 4 July…
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Advice Regarding Currys Fridge Freezer Problems
I wasn't sure where to post this, so feel free to shout me down if I'm posting in the wrong place. MY American style Fridge Freezer stopped working on Thursday morning. No idea what happened, but the old girl had served us well so we opted to simply buy a new one. It had been something we were planning to upgrade within…
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After how long after delivery do extra items become mine?
Sorry, slightly long post, thanks for reading it all! I recently placed an order with an online store for some clothes, I tried to check out with paypal and got an error message saying the transaction could not be completed. I then tried a couple of days later to place another order for the same items and again got an…
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section 75 kitchen nightmare
Hi I recently ordered a new,fitted,kitchen and stupidly paid over 5k up front ! £1800 of it on my cc. Problems started when my 4 day fit rolled on and on,7weeks as I write,substandard workmanship and dangerous electrics were last straw and I told the company that I would take advice regarding putting my family at risk with…
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Purchased faulty PC through private online sale
Around 3 weeks ago I purchased a PC from an ad that was placed in a Facebook offering to sell a PC for a set amount of money. I met the man, purchased it and took it home. I began having problems and, through an inordinate amount of time invested, discovered the problems were due to faulty hardware. I find it very unlikely…
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returning faulty goods
I've been reading about the sale of goods act and the sale and supply of goods to consumers reguations because I want to explore my options with regard to returning a pair of shoes which are no longer waterproof. They were purchased over six months ago - so I undertand the burden of proof rests with me to proove they were…
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Bait and Switch postage
Hi, I hope I've chosen the right place to post my question, it seemed the most fitting category. I attempted to order some goods from a company who advertise their shipping charges based on weight. The goods in my basket should have been in the £3.30 (up to 1 kg) weight category or, at most, £4.19 (up to 2 kg). Instead,…
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Misleading advert re free gift?
I'm really cross. I ordered some items from a large well known online company that I've used before. There's a big banner on their site offering a free mystery gift worth £10 if you spend more than £30 on their summer offers. I did so, twice, and received my parcels today. Each box had a small, nothing-special nail file…
