section 75 kitchen nightmare

sdj24

Hi
I recently ordered a new,fitted,kitchen and stupidly paid over 5k up front ! £1800 of it on my cc.
Problems started when my 4 day fit rolled on and on,7weeks as I write,substandard workmanship and dangerous electrics were last straw and I told the company that I would take advice regarding putting my family at risk with regards to electrics.
Company never seen again !The company KITCHENBATHROOMDESIGN,who turned out to be PREMIER KITCHENS GLASGOW,just never came back !My question is this,I contacted my cc company and claimed section 75 via Martins tenplate and although they have investigated and contacted the kitchen company,who deny this,the cc company will not come out and view my kitchen,instead they have me trying to get other companies out to inspect and quote to rectify/finish the work which is proving very difficult as kitchen companies want the whole job.I thought the onus was on cc company !PS anyone know of a vat registered company that could help,will to pay costs as cc company tell me they will reinburse me.cc is a BOS MASTERCARD

dalesrider

sdj24 wrote: »

,the cc company will not come out and view my kitchen,instead they have me trying to get other companies out to inspect and quote to rectify/finish the work which is proving very difficult as kitchen companies want the whole job.I thought the onus was on cc company

Why do you think someone form the CC will come and look at the kitchen....
They know nothing about kitchens. That is why you have to get a EXPERT to do it for them.
If you win, you will get that cost back.

S75 requires YOU to prove your case.

arcon5

What's the problem? The CC company have agreed to meet the cost of remedial work.

yangptangkipperbang

I would say that both the last 2 posts are somewhat missing the point and are in danger of leading the OP into a "minefield".

1. The CC company seem to have accepted the OP's complaint at face value - there is nothing more for the OP to do on this front.

2. The OP does NOT have to pay anyone else to complete the work (then reclaim it). The card issuer is responsible, the OP has in effect paid for the work already - there is no requirement for them to do what the CC issuer is suggesting.


I think the CC issuer needs reminding of how Sect 75 works - THEY are responsible for sorting the problem, NOT the OP.

dalesrider

yangptangkipperbang wrote: »

I would say that both the last 2 posts are somewhat missing the point and are in danger of leading the OP into a "minefield".

I think you are misreading the OP, and not understanding the replies.

I can see nothing in the OP that says the CC co are going to do anything till they have more information.

yangptangkipperbang wrote: »

1. The CC company seem to have accepted the OP's complaint at face value - there is nothing more for the OP to do on this front.

Form OP....
the cc company will not come out and view my kitchen,instead they have me trying to get other companies out to inspect and quote to rectify/finish the work .....

That to me is the CC wanting to know, just what is wrong and how much it will cost to sort.
NOT admitting they will pay up.

yangptangkipperbang wrote: »

2. The OP does NOT have to pay anyone else to complete the work (then reclaim it). The card issuer is responsible, the OP has in effect paid for the work already - there is no requirement for them to do what the CC issuer is suggesting.

Again see the above quote from the Op.
Where doe it say anything about the Op paying for the work?

yangptangkipperbang wrote: »

I think the CC issuer needs reminding of how Sect 75 works - THEY are responsible for sorting the problem, NOT the OP.

NO. The OP has to prove their case to the CC company. Or anyone could simply put a claim in and get paid out.

If the OP wins all they will get is the payments for sorting the issue.
The CC co will not contact a company and arrange for the work to be done.

To me if the Op does what you say they will get no where and get nothing back.....
ie. Stood on the mine

The OP. Could just as easily take the kitchen company to court.

Computersaysno

The cc will appear reasonable and on your side....until you ask them for the money.

Trust me, I had a similar experience and after getting all the info and reports the cc asked for they turned round and said, we've spoken to the merchant and they deny it, so you'll have to sue the merchant and if they refuse to pay out only then would we pay.

ccc's are [mostly] lying scumbags.

yangptangkipperbang

Dalesrider - I stand by my post. What you are saying is just digging a huge hole for the OP to fall into.

The OP can get into an awful mess if they try and pay someone else to resolve the problem What happens if they make a pig's ear of their work ?? Who does the customer claim from then ???
Computersaysno post seems to back this up.

The Card company IS responsible - let them sort it out. If they won't, go to the Small Claims Court - I have done this, it is fairly simple and reasonable quick.

dalesrider

yangptangkipperbang wrote: »

The OP can get into an awful mess if they try and pay someone else to resolve the problem What happens if they make a pig's ear of their work ??
The Card company IS responsible - let them sort it out. If they won't, go to the Small Claims Court - I have done this, it is fairly simple and reasonable quick.

The credit card co ARE NOT asking for the work to be done... They are wanting a 3rd party EXPERT to look at the kitchen and give their opinion of what needs to be done and the cost.

Look at it this way.
OP provides info required. CC co get it sorted.

Fail to do so and then take the CC co and retailer to court. Now the CC co are just going to defer to what the company say's as they are the experts....

Even then the OP is still going to have to get a 3rd party expert to offer their opinion.
Without this I would not like to offer odd's on them winning....