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Galaxy S3 - Samsung insisting a previous repair done by them is unauthorised.
Hi I'm in need of some helpful advice on how to proceed with this please. 3rd July 2012 I purchased a Samsung Galaxy S III Marble White 16GB online from Tmobile for £200 (capital one credit card) + 18mth contract (£26 ish). January 2013 it became faulty and Samsung sent a courier to collect it and Regenersis in Glasgow…
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Ignore
Ooops sorry wrong board.
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MSE News: Dwell ceases trading Q&A: your rights
"Furniture chain Dwell has today ceased trading, with all 23 stores to close immediately and no customer orders delivered ..." Read the full story: Dwell ceases trading Q&A: your rights Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum?…
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Compensation for goods not received
Hi I purchased an item from the US using my credit card. It has not, and is not, likely to arrive. They say the package was was despatched on 4 June and I should check with my post office which is pointless as they cannot track after it leaves the US. Do I have any chance of compensation if the seller is saying they…
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how long should it take to get a response to a complaint with DFS take?
ive sent a complaint to DFS about the horrendous sofa i have, this was sent on 20th may and other than the acknowledgement response, ive heard nothing. when should i start chasing? thank you :)
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Please help me to escape N Power!
In 2011, a little pre-occupied with other things, I noticed that I hadn't topped up my gas for a while and it hadn't ran out. (I'm on prepayment meters). So I rang N Power and told them and they sent someone out. Man looked at the meter and said it was fine and off he went. I waited and waited but the gas still never ran…
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Mighty deals laser pen problem
Anyone else ordered one of these?Below is the advert on mighty deals website.Mine came today: No carry case,no pen,no red laser pointer,no blue LED flashlight.Just an empty shell of the pen:(I've spoken to CS so i'll see what happens next. Get this laser pen for just £2.99 Red laser pointer Bright blue LED flashlight…
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Orange
Hi All, Advice needed please, so my phone stopped working after a software update by Samsung took it into the Orange shop for repair, to cut a long story short, they sent it off for repair, and gave me a £5 loan phone. 5 Weeks passed and I get a call to come pick my phone up, I arrive at the shop and my phone no longer has…
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refused refund. need to wait on a cheque to ve delivered!
Hi guys This is my first post and hope im doing it correctly. I bought a £40 swimming costume from my local pool yesterday. I got it home and it had a pen mark I didn't see when ibought it. I went back today and I asked if I could swap it for another one but they had none in my size. I was offered a refund but they asked…
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Sainsburys Passing Forged Notes
On Saturday we used the cash point at our local sainsburys store at fosse park in Leicester. Today one of the ten pound notes we got from the machine was refused as it was a forgery. What are our legal rights on this? Who should we go to, to refund the ten pounds. The operator of the cash machine or my own bank? Surely the…
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Undercharged by Tesco online 2 months ago, now they want the payment!
Just looking to see if anyone can give me some advice, I ordered some clothing from Tesco online back in April. They have just sent me an email saying that they made a mistake and undercharged me by £25 and will be taking the payment from my debit card details within 14 days. Can they do this? Any help would be appreciated!
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Tesco tv out of warranty help!!
My daughter has a 19 inch technika tvdvd in her bedroom, we bought it two years ago and it has started losing channels and picture breaks up on freeview.contacted tesco and quoted sale of goods act and they sent me £20 gift card the tv cost £130 two years ago is this compensation ok?
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Faulty Item (within warranty) Seller won't pay for/refund return postage costs
Hi. I bought a digital radio for christmas, and it stopped working a few weeks ago (so after 5 months use). I've been in touch with the manufacturer and the seller. The seller has agreed I can send it back for a replacement, but won't pay for the postage I'll incur to send back the faulty goods. I have found lots of stuff…
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Amazon - just wondered...........
When Amazon agree to replace a broken electrical item that is past the 12 month warranty period, why do they want the old one returned to them? I just wondered what they do with it - can they get any recompense from the manufacturer, or do they just dispose of it? Or is it to prove that the item is indeed broken and you…
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2 items delivered - only ordered 1
Hi I ordered an item and they delivered 2 (came as separate parcels) I could have said nothing and sold one of the items - but i thought this was wrong and emailed the company. They said thanks for letting them know and they will be in touch the next day to pick the item up. That was a week ago.... I will drop them another…
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Paid T H Baker on credit card and no goods
I bought a Pandora charm last Thursday (well I thought I had) and paid by credit card. The blurb said items over £100, ordered by 4 pm on a weekday would be delivered the next day postage free. They have taken the money and still no charm. I sent them an email, no reply, tried to phone them and all there lines are busy and…
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Having a new patio laid and not sure it's being done correctly
I'm currently having my patio relaid by a builder and his two helpers. Before he started the job, he quoted me 4 days labour, but then later said it may increase but his labour would cost "no more than £600". (We've bought all the slabs, cement, sand, etc) He's been on the job now since yesterday morning. However,…
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Acceptance of order price mismatch and cancelled order
Hi! * I have ordered something online. No obvious price error * payment processed and emailed to accept * 3 days later I get a mail saying there has been a pricing mismatch (£30 difference plus i bought 2) and the company are cancelling. Their T&C "The contract between us (Contract) will only be formed when we send you the…
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What are my options?
I purchased an ipod from Gumtree for the value of £40. I sent a cheque for payment, but the seller has not sent me my purchase, and now I cant get hold of them. I have their name and address of where I sent the cheque, plus emails agreeing to the sale and payment method, but what options do I have now to either get the…
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Swapz.co.uk - Problem/Scam...
Hi Guys I want to get your opinion on something. I have used the site previously and had no issues what so ever but last week I setup a swap, my Phone for another Phone. The guys seemed legit and we talked for a while about how we would get these to each other. Anyways we setup the swap and he said he sent his phone that…