-
Insurance company credit card query
Hello, Last year I paid my partner's annual insurance with my credit card. The insurance company then told me that they would be using my card next year (which is now this year) when it came to the renewal. I told them I did not agree to that, but they said in that case my partner would have to call up and leave another…
-
currys have not sent 5yr warranty out
hi, i purchased a brand new samsung f8000 55" from currys the first friday in april and cost £2500 and it came with a free 5yr warranty which reading there website should have been sent out within 28 days but as of yet has not arrived. i registered the tv with samsung and also queryed the warranty as they said it was only…
-
Self service till errors help!
Hi everyone, I hope someone can help me please and that I'm posting in the right place?! I had a most embarrassing and upsetting incident in a Tesco store earlier today. I was in a rush so I used the self service tills but boy do I now wish hadn't! I scanned my items and then put £10 cash into the machine to pay but…
-
booked holiday described as adults only in brochure now found out it is not plse help
We booked a cruise holiday about 5 weeks ago with Thomson, booked it in the Thomson holiday shop, we were looking at choice of 2 cruises, the advisor showed us in the brochure that the one we were interested in for the dates we were going was adults only. the brochure was the latest edition (April) I found out today that…
-
Goods Faulty
Hi, I bought a Freezer from Currys less than 12 months ago, and they also installed it for me for £20.00 It has continually frozen so much (even with the Thermostat turned down to 'Min') I had to spend hours Defrosting it every month. Now it has frozen to the extent that I could not open the drawers, so I had to defrost it…
-
Booked holiday and discovered not what i booked
Hi I booked a cruise in Thomson Travel shop, the TA got out the current brochure and showed us that the cruise we were interested in was adults only. as I work in education it appealed to us and we decided to book cruise. it leaves in a couple of weeks, but I found out today whilst reading the cruise forum people talking…
-
Faulty goods query :(
Hello! I've been using MSE for a while, but have signed up as i'm after some advice. I've read though the 'SAD FART' guide and advice on the citizens advice bureau, but am a little unclear on where I stand with returning a faulty item. So, the story begins when I bought a set of coilover suspension from a reputable car…
-
bt complaints
how do you complain to bt about their broadband service as my father has tried and tried to get his broadband fixed and never managed, every time he tries he is told leave computer on for 24hrs and we will test the line and nothing more happens , He has been paying for a service now for about 4 or 5 months that he can not…
-
How to complain to Topshop?
Hi I sent a complaint to Topshop and no-on ever bothered to get back to me. Would like to take it higher if I'm just going to get ignored but have no idea how to.
-
John Lewis 5yr Warranty Help
hi i am just looking for some advise on my situation. In 2010 i purchased a 32" sony lcd tv from JL for £400. It has now developed an intermittent fault where by it randomly turns off and the menus on screen freeze then the TV restarts. JL have sent someone out to look at it and couldn't find a fault. it was then sent away…
-
SpecSavers under-prescribed glasses
I went to SpecSavers for a sight-test, I was pretty oblivious to prescription, other than in the room the sight tests were great and seemed to show an improvement, I knew my prescription didn’t need increasing by much, and assumed I’d come away with a better prescription, so I bought glasses at SpecSavers. Picking up my…
-
Can I insist that they send a courier to pick up item ?
I recently purchased something online (value about £30), 2 weeks later the item still hadn't come. I contacted the retailer and they arranged for a replacement to be sent, the following day I received an email from them saying that the first item had been delayed by the courier and that if I did receive 2 to send one back…
-
Returns and refunds
Hello, I have received an order from Mulberry. They have a 7 day cooling off period where I can return items and receive a refund on the items and postage. I ordered two items, I want to keep one and send the other back. Does anyone know if I will still receive my postage refund even though I am keeping half the order?…
-
Faulty Goods Purchased - Complaint and Compensation
Hi All Hoping someone could help me with this! I'm so frustrated! So here's my story: I'm an electrician. I purchased some testers from a reputable company in June last year. I noticed a fault within a couple of weeks of having them and spent plenty of time on the phone to their service department (thinking it was human…
-
Faulty reduced price items
My wife purchased a reduced price electric razor from ASDA. It stated on the box " damaged box". When I opened it the razor head was missing. I returned to ASDA. They offered to return the purchase price of £19.50. That was not acceptable to me so they offered to replace it or contact the manufacturer for a replacement…
-
I bought the wrong thing? Can I cancel? Refund?
Hi I was trying to transfer my domain to another host via nominet. Unfortunately I selected the wrong option. I instead selected the option to change the name of the owner. I did this over the internet today. 1. Is this classed as goods or service? 2. I haven't taken up the service. The account holder name is the same. Can…
-
Needle in toy
Please can anyone advise me. I bought my grandson a toy and when we got it home it had a broken needle still attached to the thread on its head. I contacted the company and they have offered me either £50 worth of toys or I can take it up with their insurance company. Unsure what to do.
-
New Car sold with known fault/Recall
Hi, I am new here and hope someone can help. I got a new Mercedes in 2011 on Contract hire. The car is now 2 year old and the injectors went causing the car to overheat and damage the engine to the point that needs a new engine. Can the contract be void bearing in mind that they new about the problem and they failed to let…
-
Treating members differently?
Okay so the gym I use has had many problems with equipment not being available, for this reason some people have complained and been given 2 months membership extension as compensation, others 3 months extension. When I emailed asking for an extension I got no reply so went in person to speak to membership, told them I…
-
Unexpected charge on invoice
I just got the balance payment invoice for our stair carpet fitting from last week. There is an additional charge I knew nothing about 'to lost charge £108'. We originally booked the fitting in January but to unforeseen circumstances, a leak, i had to call the fitter and cancell the fitting. and he was ok with it and we…
