booked holiday described as adults only in brochure now found out it is not plse help

6grandchildren

We booked a cruise holiday about 5 weeks ago with Thomson, booked it in the Thomson holiday shop, we were looking at choice of 2 cruises, the advisor showed us in the brochure that the one we were interested in for the dates we were going was adults only. the brochure was the latest edition (April)

I found out today that it is in fact not adults only, found out by chance on a forum. I contacted Thomson customer services she told me couldn't deal that it needed to be with the shop.

I am looking to cancel as this was a reason for booking as I work in education and although love kids liked the thought of child free break, the other cruise we were interested in was a much bigger ship with adult only area, within the ship.

I rang shop, I was told initially that how did I know was not adults only, I told them how, then they later told as there were no notes on my booking that adults only was an important factor then maybe not significant,

been told they have rang head office and need to speak to operations but no one available until Monday. the cruise is only two weeks away, I will need the refund to book another holiday

I was however told that the brochure April edition is latest edition and when a new brochure comes it that it superceeds other brochures. and that that was the brochure in place when I booked and was shown and took the information re adults only and then made decision from .

what are my rights, what can I do, what do you advise?

please help ASAP

peachyprice

Sorry, I don't know what your rights are, but I do know it's quite common with hotels, one tour operator will book a hotel adults only while others, usually from other countries, book for anyone, so you may not get an British kids but you'll get plenty of Germans, Italians, French etc.,

needahol

Not sure how Thomson will handle this but I had an issue with Thomas Cook a few years back

In brochure I booked from, the beach was described as being 400m from beach. In a later edition, beach was described as 800m from beach. I queried it and was getting nowhere so got Trading standards involved.

As soon as Thomas Cook were notified of Trading Standards involvement, they pulled out all the stops and I ended up getting upgraded to a hotel on the beach at no cost.

If brochure you booked from says 'adults only' and that is not accurate, I think you should be able to use the 'not as described' reason and ask them to refund or otherwise resolve to your satisfaction

bris

Why have you started another thread when your first one is not even off the first page? Do you think you are going to get better advice with this one?

wealdroam

bris wrote: »

Why have you started another thread when your first one is not even off the first page? Do you think you are going to get better advice with this one?

This is the third thread, Bris.

There is another one on the Flights, Currency and Car Hire board.
Not quite sure why it's on that board, but no-one has replied.

6grandchildren

yes sorry for all different threads I was unsure were to put it, I did not think it would be a problem.

sorry if you are offended by it

6grandchildren

sorry just realised it is in same subject area twice, that was because my pc crashed and I thought I had lost the post I typed, and I redid it I can only apologise once again.

wealdroam

6grandchildren wrote: »

yes sorry for all different threads I was unsure were to put it, I did not think it would be a problem.

sorry if you are offended by it

Not offended, but it is against the rules:

What's spam?
Forum users mustn't post comments more than once on the forum (the only exception is members of the MSE Team; when needed). It's called spamming and most internet forums forbid it. Where spam is reported to the Forum Team, the posts are deleted and the user's posting privileges may be removed. Please don't quote any post you believe is spam, as this causes the team more work.

6grandchildren

again really sorry I had not intended it. I can assure you if you knew me I am an absolute rule abider.

pinkshoes

I would put it in writing that you have booked an adults only cruise, as per the details in the brochure, and it has recently come to light that this isn't the case. I'd ask for either a full refund within 7 days, or transfer onto the other cruise.

I'd give them 48 to respond to let you know which option they are choosing, given the tight time frame.

Do parents take kids on cruises??

mo786uk

It this a package holiday? Look on the internet to see what a package is but generally if you have bought travel and accomodation in a package at one price at the same time it iwll be a package.

If so you can rely on the Package Travel Regulations.

Regulation 4 says they should not mislead you
http://www.legislation.gov.uk/uksi/1992/3288/regulation/4/made

Regulation 12 gives you the right to withdraw is there has been alteration to a essential term

http://www.legislation.gov.uk/uksi/1992/3288/regulation/12/made

you just need to show the brochure says somethign which is essential and which has turned out to be wrong