Needle in toy

bigbirdmoffa

Please can anyone advise me. I bought my grandson a toy and when we got it home it had a broken needle still attached to the thread on its head. I contacted the company and they have offered me either £50 worth of toys or I can take it up with their insurance company. Unsure what to do.

Own_My_Own

Trading standards ? The next one could really hurt a child.

dreamypuma

Well you've raised the companies' awareness of the issue, no harm was done and they're offering you £50 worth of toys. No brainer to me really. What more would you like done?

fluffnutter

Own_My_Own wrote: »

Trading standards ? The next one could really hurt a child.

Who says there's a next one?

OP, you've raised the issue, they've offered you a generous compensation. If you really want to be public spirited you could ask that they recall and review all other toys currently on sale but, individually speaking, I think you've got pretty much what you can reasonably expect.

ElkyElky

Hold out until they offer at least £100,000 and a trip to Disney land. Are you claiming for emotional distress too? You'll get a bit more if you do.

Contact Daily Mail and they'll do a piece with a really sad *feel sorry for me* cover photo.

In all seriousness, £50 worth of toys is a good offer for discovering the needle, which very fortunately didn't hurt anyone. You could perhaps try for more if you really want to, the mention of trading standards and the possibility of a product recall may persuade them? Who knows.

fluffnutter

ElkyElky wrote: »

Contact Daily Mail and they'll do a piece with a really sad *feel sorry for me* cover photo.

Ooh, I love those. Always taken slightly from above aren't they? With that beseeching look up to camera. Hopefully holding said needle in one hand, toy in the other and a potentially dead child (only joking!) sitting to one side looking equally sad.

ElkyElky

fluffnutter wrote: »

Ooh, I love those. Always taken slightly from above aren't they? With that beseeching look up to camera. Hopefully holding said needle in one hand, toy in the other and a potentially dead child (only joking!) sitting to one side looking equally sad.

That's precisely what image I had in my head when I wrote that! (minus the dead child). Teddy bear with the stitching coming loose, spilling the cotton and the devastated child carefully holding the needle in their palm.

MamaMoo_2

What are your *actual* losses?
Zero?
Congratulations, you have a free £50 of toys.
I expect taking it up with the insurers would lead to them asking for a list of provable losses, you replying "erm, zero pounds and zero pence", and the insurers agreeing to settle at that price

MamaMoo_2

ElkyElky wrote: »

That's precisely what image I had in my head when I wrote that! (minus the dead child). Teddy bear with the stitching coming loose, spilling the cotton and the devastated child carefully holding the needle in their palm.

On the plus side, the child already has all the necessary equipment to fix the bear

pinkshoes

Did they ask for the serial number of the toy???

Personally I'd want an investigation into how it happened and what action they're taking so that it won't happen again!!

(And I'd take the £50, but would still want the above...!)

moyesforever

pinkshoes wrote: »

Did they ask for the serial number of the toy???

Personally I'd want an investigation into how it happened and what action they're taking so that it won't happen again!!

(And I'd take the £50, but would still want the above...!)

Most toys don't have serial numbers. The needle broke in the stitching process and this was missed. Would you bank the £50 before you could verify your first two points?