Sainsburys Passing Forged Notes

DaveJB71

On Saturday we used the cash point at our local sainsburys store at fosse park in Leicester. Today one of the ten pound notes we got from the machine was refused as it was a forgery.

What are our legal rights on this?

Who should we go to, to refund the ten pounds. The operator of the cash machine or my own bank? Surely the liability must be on the operator of the machine.

Sainsburys has a duty of care to its customers to ensure that the cash machines provide genuine cash.

Any advice is welcome?

dalesrider

You contact your own bank and they will deal with it.

Have you still got the note?

What you have to be aware of is Sainsburys do not fill the ATM's up. They are filled by a 3rd party.

DaveJB71

Just spoken to HSBC now. They were very helpful but they have said that we do need to take it up with the private company who fill the machine. It is not good for them to be passing forgeries. I appreciate this is not necessarily sainsburys themselves but the branch must know who comes and stuffs the machines.

gardner1

just spend it/pass it on to somebody else...after all it was passed on to you

VitaK

That doesn't make it right to pass it on though.

DaveJB71

That is not the attitude to take. Come on now. We should be trying to get these out of circulation not leave them there.

DaveJB71

In actual fact HSBC advised to cancel the card on the grounds that the machine may have thus been tampered with (I think that is a little extenuating).

somethingcorporate

DaveJB71 wrote: »

In actual fact HSBC advised to cancel the card on the grounds that the machine may have thus been tampered with (I think that is a little extenuating).

Sounds like scaremongering to me! just because a forgery got into the cash pile does not mean that the unit would have been tampered with.

I'd give Sainsburys HQ a call and see what they suggest, they have reasonable CS.

arcon5

Spend it in Sainsburys

meer53

DaveJB71 wrote: »

Just spoken to HSBC now. They were very helpful but they have said that we do need to take it up with the private company who fill the machine. It is not good for them to be passing forgeries. I appreciate this is not necessarily sainsburys themselves but the branch must know who comes and stuffs the machines.

How will you be able to prove that the £10 note came from the machine at Sainsburys ? I'd just spend it if i were you.

Sasahara

DaveJB71 wrote: »

In actual fact HSBC advised to cancel the card on the grounds that the machine may have thus been tampered with (I think that is a little extenuating).

That sounds like a call centre person making !!!! up.

Seriously if a criminal could get access to a cash machine they would not be faffing about swapping an odd fake note for a real one. They nick the full, up to £100,000, after the machine has been filled and scarper.