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how long should it take to get a response to a complaint with DFS take?
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confusedkarma
Posts: 20 Forumite
ive sent a complaint to DFS about the horrendous sofa i have, this was sent on 20th may and other than the acknowledgement response, ive heard nothing. when should i start chasing?
thank you
thank you
0
Comments
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confusedkarma wrote: »ive sent a complaint to DFS about the horrendous sofa i have, this was sent on 20th may and other than the acknowledgement response, ive heard nothing. when should i start chasing?
thank you
Threaten to get the finance company involved. If you paid that way. That speeds them up.0 -
We are sorry to learn you are unhappy.We would love to see if we can help so please contact us on 01302 330365 andask for the Customer Service Department.
Kind regards
Customer Service - DFS
“Official Company Representative
I am the official company representative of DFS. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
DFS_representative wrote: »
We are sorry to learn you are unhappy.We would love to see if we can help so please contact us on 01302 330365 andask for the Customer Service Department.
Kind regards
Customer Service - DFS
as i say, already contacted, and still awaiting a response.
the finance has already been paid on the sofa, so i assume they wouldnt be interested anymore
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confusedkarma wrote: »the finance has already been paid on the sofa, so i assume they wouldnt be interested anymore
Not an assumption I would make.
Hold them equally responsible and wait for their reaction.0 -
thank you. shall forward a copy of my email to the finance people and hope for the best 0
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Since you say the finance has been repaid can we assume the sofa is well over 6 months old? In which case if your complaint is with regards to a fault, what proof have you submitted to them?
What exactly is the problem?0 -
yes the sofa is over 6 months old. there have been issues with the item since the first month after delivery though and this is an ongoing issue.0
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