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Please Help! Problem With Goods Collection
Hi All, If anyone could offer some advice that would be great. I recently purchased a new computer from Aria PC and when it arrived it did not include some free games that were advertised on the website. Aria did not have these in stock and said I could return the PC. Aria arranged for DPD to collect the package from my…
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DFS Sofa Problems
I purchased 2 Leather sofas from DFS late last year. Paid in full on arrival. 3 months in and one of the sofas leather showed signs of distress/splitting so I called them up and they sent someone to look at them. When he arrived he advised it was not the leather but the Paint?!? Peeling and re painted the section there and…
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What do I do if a website changes after I make a complaint about something on it?
I don't want to name and shame at the moment or put up any links. I emailed the owner of an establishment to complain that I did not get what it said on the website when I went in there to get a meal. They emailed me back this morning saying that it said on the web page that I could not have what I bought the previous day.…
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Groupon - BBC Good Food Show - Let Down
I purchsed 2 tickets for the Good Food Show via a Groupon deal advertised last month. I was really pleased with my deal. However, on 31 May Groupon Support sent an email outlining an update. The content of this email basically said the deal was for Afternoon entry. This was NOT what was advertised on the original deal when…
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B&Q Lots of plants, not much logic
In garden centres I always check the marked-down shelf as often there is nothing wrong with the plants that a good watering or a repotting can't solve. I've just bought two such plants from my local B&Q in Sheffield. The original price for each plant was £2.98 with a large red and yellow sticker on each pot saying '2 for…
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Tenancy and small claims.
I'm not sure where to post this but this seemed like as good a place as any. Basically I have an issue with a landlord who tool over a year to repair a leak which left the flat in a state of damp and lots of mould in particular in bedroom areas for over 6 months. I put this through the local complaints process and they…
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How many repairs are reasonable?
Hello :wave: This is my first question on a forum site, I would really appreciate help with this. I purchased an Acer laptop (from online company) last October for my son. Within 6 weeks the hard drive had failed, the laptop was returned to the manufacturer, it was repaired and returned. Within 6 weeks of return the hard…
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MSE News: Consumers set for stronger rights under new law
"Consumers will get improved rights to a refund, repair or replacement when buying goods and services, under new plans..." Read the full story: Consumers set for stronger rights under new law Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to…
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MSE News: Guest comment: Why we're putting consumer rights all in one place
"We've all seen it before: "This does not affect your statutory rights." But what exactly are your statutory rights?..." Read the full story: Guest comment: Why we're putting consumer rights all in one place Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
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Currys.. misselling?
Hi everyone. I'm hoping someone can help with my query. I bought a camera in a local Curry's / PC world store this evening. It was a clearance item and in a store ecurity sealed plastic box. When I got it home and went to open the camera box I was disappointed to finde that the seal was already broken, the camera itself…
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Distance selling
Hi, my wife purchased a "service" from https://drivinglicence.uk.com i only spotted when i saw the name on my bank statement and told her it was a, erm, i will refrain from calling it a scam so lets call it, an unnecessary service and she had been tricked into thinking it was who she should have been paying....the dvla. Do…
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Tesco Direct Pyrex Offer Problem
I've had a nightmare with the Pyrex offer that was recently on. The items kept going out of stock in store so I ordered the two items online but it had to be store pick up to redeem the tokens I'd saved. DH went along to pick it up and when he was handed the box the jingling sounds from it clearly meant it was smashed to…
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Getting new phone line installed
Current address has a dial tone but no broadband and cannot make or recieve calls, tried ordering with Sky who said that they linked the address to a previous bad tenant and refused to give service, then tried BT who did the same but said they would give service if £130 deposit paid but would need to prove residence with a…
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Tesco TV - Rights
Hi, I am new here and i really need some advice regarding a TV repair. I bought a TV from Tesco's 16 months ago and it no longer powers on. I went to Tesco to ask what they could do and they sent it for repair. This was 4 weeks ago and they have said it will take at least another 4 weeks before it will be fixed. They also…
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First Furniture Price Promise
Hi, I am querying a 'price promise' offered by a furniture company. The price promise can be found on the firstfurniture.co.uk website (sorry cant post links). I have found some furniture from another company on offer at £78.21 cheaper and so sent them an email for them to check it out! We received this response from them…
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Do I have any rights?
I bought a new computer in December 2010 and everything seemed to be okay until recently, when my graphics card started performing poorly. On closer inspection it would appear that my card had overheated and become burnt out due to a faulty fan that had been present since day one..... How do I know it was faulty from day…
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False information given by Dreams consultant
Hi everyone, I'm hoping someone can help me. My partner and I purchased a bed and expensive mattress from the Waterlooville branch of Dreams PLC in January. We were looking for a new mattress to hopefully aid my back problems but were very unsure about risking a large amount of money. The sales consultant who helped us…
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Want refund on diamond ring
I got my girlfriend a diamond ring 9 months ago but the setting was damaged. The jeweller we bought it from repaired the ring but now she has it back she doesn’t like it anymore and is worried it may damage again. The trouble is they are at the other end of the country. I have asked for a refund but the jeweller is saying…
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Mighty Deals issue
I purchased the shell card deal from Mighty Deals (MD) and received that pretty quickly so thought they must be alright so I purchased another deal soon after. I claimed the voucher a couple of days later and paid the extras for delivery with the retailer. After 7 working days had passed I thought I'd chase it with the…
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Settee seating
In January , we bought a corner settee with chair off the catalogue now 6 months later the seats are flat and mis shaped. We contacted the catalogue who said they will send a chap round from home serve, but if he can't find anything wrong , they will charge us £45. Well, he came round last week, cocky chap, saying anybody…
