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Defective Product / Warranty Question
Hi All In June 2012 I purchased a dehumidifier from an online company (who will remain anonymous for now). I paid with my credit card. I don't know how long the warranty offered was, but I believe it was 12 months (they are currently showing it on their website as coming with a 2 year warranty). The dehumidifier is now…
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Xbox live membership - card missing from sealed box
My hubby was bought a 12 month Xbox live membership for Xmas. His current membership expires shortly so he has just opened the new one. It was sealed and when he has opened it there was no card inside. We think we know who it was bought by and from where (online bug retailer) but not sure if there is anything we can do.…
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Charitable Donation
Apologies if this is in the wrong section but I really wasn't sure where to post it. The story is this, Some old friends of mine are doing a run for a charity they volunteer for. It is a charity I used to volunteer for and was very impressed with the work they did whilst I was there. I donated a large sum (by my standards)…
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Parcel Monkey Ts and Cs a Joke !!!!!
Recently sent a parcel that I sold on ebay via PM using Citylink. The day after delivery I had an email from PM advising that Citylink had acknowledged damaging the package. This is the first I knew. After making enquiries with the buyer, she confirmed the damage and sent me photographic evidence. I then raised a claim…
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What are my consumer rights with a personal service?
Hi, So a while ago I purchased 6 sessions of personal training sessions, I paid upfront with cash (I've learnt my lesson!). I had my first 3 sessions, then on the 4th session he didn't show! I waited and waited, and later sent him a message. No apology. The quality of the sessions were poor, he spent most of his time on…
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Rights under EU Law for issue with TV
Hey guys, busy in a bit of a conflict with Samsung at the moment regarding a TV I have had issues with. The TV itself is 5 years old which i accepted to Samsung is a bit on the older side but is still within a period i'd expect it to work, and was working perfectly fine. the issue came about from a Safety problem i had…
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B&Q Kitchen Problems
We bought a kitchen from and had it designed by B&Q. Unfortunately the measurements were so poorly done and the order was completed in an appalling way that we have since had many problems thanks to their design consultant. The problems we have faced include: Full size dishwasher not included in plans, slimline dishwasher…
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Stolen items in postal system.
I would appreciate anyones help and guidance on the problem I have detailed below. I sent a package from England to a Greek Island, Global Priority signed for on delivery and insured for £1700. When the package arrived it had been opened enroute and the contents stolen. The recipient assures me he was handed the parcel in…
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Breach of contract??
Hi, I have a question about a possible breach of contract. OK, so I have a horse stabled on a yard, complete with contract etc. The yard was taken over a few days ago and they have told me and my friend that we have to out of there by the 31st May (they want our stables). My contract (from the old owners) stated that they…
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Sale item returned but not refunded.
Hi Guy's, Bought a jewellery item from Links of London in their online sale. The online shops return policy says that you can receive a full refund within 28 days of purchase. We returned the unused and boxed item this week well within the 28 days only to be told that they could only offer a credit note as this was a sale…
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Faulty torque wrench broke my engine!
Morning all - after quite a few years of happy purchasing, I have come up with a little problem. I used to use the excellent consumer direct service, but it looks as though this has now been cut... Anyway, I am in the process of restoring a 1962 Lambretta scooter. The engine has been stripped, cleaned, all bearings and…
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Premier Inn - Cancelling \ Refund.
Hi, We booked a 4 night \ 2 Room booking with premier inn to go to a friends wedding (In August)... I booked 'knowingly' as a "Premier Saver - No amends or refunds " But the wedding has been called off!! I have been in contact but they are sticking to their guns! No Refunds. (We don't even mind changing to another…
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enough is enough
In 2009 we bought a cooker from Ikea with a 5 yr guarantee on all parts. In 2010 we had to have a replacement cooker element. 9 weeks ago the element went again including another element and one of the door hinges broke. I rang Ikea and they sent out the guy to replace it, no fuss. Then the fun began, he had to order the…
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Private Car Number Plate
I recently sold my car with private plate on it. The buyer needed the car immediately so I had him sign a letter stating that the private plate did not form part of the sale. Now I cannot get him to complete forms to have the plate transferred to my new car. What are my options? Will 'Small Claims Court' deal with this…
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Faulty tap...
Hi there, I bought a tap off of ebay last month, it has started leaking quite badly from where it comes out of the worktop (not the actual place where the water is meant to come from) The seller has offered to refund me but what I was wondering is I've obviously had to pay for a plumber to install it and will need to get…
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Harvey's Furniture Again...
Hi, I've had a look through the forum and I can see I'm not alone in experiencing shoddy goods and poor service from Harvey's. I should have headed the advice here! My table was delivered by a couple of travellers working for Concorde Logistics - the delivery arm of Harvey's. One of which had served time in prison with a…
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Faulty Clarkes shoes - desperate Mum needs help
Hi guys, I can really do with some help. I bought my son a pair of Clarkes shoes Jan 2nd this year. He showed me this morning that the toe area on one shoe had completely fallen apart. (near stitches) I took them straight to the shop from school today. With the receipt. When I got to clarkes, the lady said she would have…
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Bought 16 GB tablet as advertised but received 8 GB tablet.
I ordered 3x 16 GB tablets and received 3x 8 GB tablets instead. Company said there was a mistake. As all confirmation and payment receipts from company state items as 16 GB tablets, can I insist that the company supply what was ordered ie the 16 GB tablets. I do not want a refund - just what I ordered. Please can someone…
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Rejecting a used car- section 75?
Hello I haven't posted in a long time but I could do with some advice if at all possible? I bought a used Peugeot 206 (05 reg) from a used car dealer, I traded in my old car (04 307) and paid the remainder of the balance on my Santander credit card, which was £495. I bought the car less than 2 months ago (27/03/2013). The…
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Online clothes shop refunded me wrong amount, ignores my calls
Hi all, I need some advice! I bought some clothes via an online clothes shop that belongs to the Jacques Vert Group. I returned part of the order but they refunded me for the wrong items, resulting in me being £51 short. I've called their customer helpline three times since and each time they have said they will ask about…
