Rights under EU Law for issue with TV

genichigo

Hey guys, busy in a bit of a conflict with Samsung at the moment regarding a TV I have had issues with.

The TV itself is 5 years old which i accepted to Samsung is a bit on the older side but is still within a period i'd expect it to work, and was working perfectly fine.

the issue came about from a Safety problem i had where the TV actually started burning (emitting smoke setting off fire alarms ETC) which when Highlighted to samsung they eventually after 2 weeks they agree'd to get the TV inspected as a safety problem (after the incident the TV no longer worked but would continue with the burning smell and smoke when plugged into mains.

After the TV was inspected Samsung accepted there was a fault they would accept to cover it and repair it, Originally on the line, I'm 90% certain they offered to purchase the TV off me for further investigation and am pretty sure i was offered £890.00. Which for me was the cost of a replacement TV (50" 1080p TV). They offered me this as they wanted the samsung engineers to be able to investigate the issue further. (I was happy with a repair as promised but the offer of basically replacing it was more than enough to turn my head!)

After a week i eventually got the offer through Samsung for reimbursing myself £270 for the TV, which i accept was probably a bit of naivety on my behalf that i was getting the amount i thought i had heard.

After contacting samsung back, they have basically told me they cannot repair the TV (which i was originally offered) as they cannot get it back from the engineers, they will not offer me more than £270 reimbursement for the TV. Which has now left me in the situation:

Samsung Admitted the fault and the safety issue on the TV
They will not replace the TV
and will only offer £270 Reinbursement for the TV
I now have no TV due to it.

Do I have any rights to push this further due to the fact all of the issues lie with a product they have admitted fault with, but they are refusing to replace and will only offer a fraction of the market price for a TV replacement? As i feel im getting the rough end of the deal on this one

Even if its take the money and run, any advice!

Thanks

ILW

Take the money and run.

Hintza

You have had 5 years use out of the TV (if you accept 6 years as the economical lifespan) £270 equates to a value of £1620.

Bite their hand off before they change their minds.

Oh and by the way you have made the fatal mistake of mentioning the secret EU law (someone else will explain that to you).

genichigo

Hintza wrote: »

You have had 5 years use out of the TV (if you accept 6 years as the economical lifespan) £270 equates to a value of £1620.

Bite their hand off before they change their minds.

Oh and by the way you have made the fatal mistake of mentioning the secret EU law (someone else will explain that to you).

Thanks, the Confusion i get now is under the acceptance of 6 years of lifespan, the TV has broken due to a manufacturing fault,

Now the issue i have i Received a letter from Samsung to sign the TV over to them (legally) and they are now stating they have dissembled the TV and can no longer repair or recover it from the engineers. So currently I have no TV as i have not accepted the offer of £270, and they are saying they cannot return the TV as it does not exsist any more. Im pretty sure this is a bit of a poor practice?

Justicia

genichigo wrote: »

they are saying they cannot return the TV as it does not exsist any more. Im pretty sure this is a bit of a poor practice?

So, are you suggesting that you want the non-working, dismantled TV back?

If not, what does it really matter. Take the cash and put it towards buying a new one.

battleborn

I would accept the money, as because the fault is not a known issue and you have had the TV for 5 years, they could easily blame you for the fault.

Accept it has a gesture of goodwill, and it is a very good gesture, also accept it is now time for you to invest in a brandnew TV (you have some money thanks to Samsung to put towards it)

Right on!

vuvuzela

genichigo wrote: »

Thanks, the Confusion i get now is under the acceptance of 6 years of lifespan, the TV has broken due to a manufacturing fault,

Now the issue i have i Received a letter from Samsung to sign the TV over to them (legally) and they are now stating they have dissembled the TV and can no longer repair or recover it from the engineers. So currently I have no TV as i have not accepted the offer of £270, and they are saying they cannot return the TV as it does not exsist any more. Im pretty sure this is a bit of a poor practice?

Take the money and run There is no 'acceptance of 6 years lifespan'.

genichigo

Justicia wrote: »

So, are you suggesting that you want the non-working, dismantled TV back?

If not, what does it really matter. Take the cash and put it towards buying a new one.

Sorry maybe I wasn't clear,

I meant as in completing the original promise samsung extended to repair the TV free of charge, due to the nature of the issue not being an actual lifespan caused fault.

I was more than happy with the aspect of having the same TV returned but repaired, but now I have no option other than to take the offer of £270, they are at the moment essentially ransoming that offer and to me, that seems to be not quite right. If the issue was the screen stopped working, or broke, id have accepted that right away. But due the TV becoming a fire-risk in my property, potentially causing huge amount of damage to my house.

Maybe I'm being stubborn, I just don't feel like this issue should have happened, and Don't see why i should stump up 7-800 to replace it

wealdroam

Did you buy this television direct from Samsung?

If not, then Samsung owe you nothing.

Samsung have offered you £270. Take it, before they change their mind.

You do have statutory rights against whoever sold the thing to you.
I imagine it is uneconomical to repair, so the seller could offer you a refund... reduced to take account of the use you have had.
That is in-line with EU laws.

No idea how much the seller might offer you, but I am sure you would need to prove the fault is inherent.
Who was the seller?
Do you still have proof of purchase?

Oh, and is it really a safety issue?
Televisions are for watching, so you would've seen the smoke almost instantly and turned the tv off.
Turning the tv on again to see if the problem had cured itself is ok, but surely you would be looking out for more smoke?

visidigi

Take the money and run, there is no way they would have offered you a full refund, after all you bought from the retailer not the manufacturer, so they aren't as such obligated to pay you anything...

genichigo

wealdroam wrote: »

Who was the seller? Dixons
Do you still have proof of purchase? No- Lost during house move

Oh, and is it really a safety issue? - The issue actually occurred on Stand-By, luckily i was in the house when the fire alarm was triggered.

After unplugging the TV , and replugging it in, the issue repeats but the TV would no longer turn on.
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