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Any Advice
Hi I have a query about my rights regarding a hand bag that is becoming faulty. I bought it from Debenhams at the end of Feb this year and started using it mid March. It is a leather bag and the handles on it have become very worn and cracked at the edges. There are also some small worn marks inside and outside the bag. I…
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Item bought online not as shown
I ordered a picture frame online from a company in Germany. The item was despatched in good time and received but does not look like the one shown on the company's website. The picture shows a chunky white wooden frame, the one I have received is very narrow and although a similar style does not look like the one they are…
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What rights regarding product repair?
Hi all, I have a Nexus 7 with has become faulty. After contacting them they gave me the details to have it sent off for repair. My question is; as the product is under 6 months old, do i have to accept a repair or would i be entitled to a replacement? Mark
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Making Use of the Media
I've got a long-running issue that might be of interest to a media organisation, and am wondering if MSE offers guidance about which organisations are good to approach with a given type of story. For example, each of the broadsheets seems to have its own consumer champion, so is there a good way to decide whether to…
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Going to small claims court?
This possibly isn't the right place, but basically I'm owed money by a company who I believe I need to take to a small claims court. It is less than £200 so not a big problem as far as I'm aware. I believe I can do everything I need online - but any advice greatly appreciated. There is however, one very specific question…
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Kitchen worktop query
Hi All, I'm looking for some advice on what action to be taken following a kitchen installation. The kitchen was purchased from Howdens, paid on credit card. Then installed by a tradesman who is a friend of a relative, paid in cash. On final inspection a solid oak worktop solid is split right along the front face.…
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Dating agency help please..
Hi There, I am hoping someone out there with a bit of knowledge may be able to help me please. Last week I joined match.com and I signed up for a subscription that gives me six months membership with payments of £25 taken in May/June and July. The trouble is, I cannot access match.com via their app as it constantly…
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Do I have to accept a refund - I want a replacement!
Hi Yesterday I took delivery of a £29 Nook from Argos. I spent ages trying to set it up and finally contacted the helpdesk. They told me that I have been sold a US version which has been mislabelled as a UK version. Looking at the chat online this has happened to very many people over the last couple of days. The helpdesk…
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Ovens
Hello everyone, apologies if this isn't in the right thread, but I wasn't sure what heading it would come under. Im interested in knowing if anyone else has had the information given to me by a cooker company. Having purchased a new double, fan assisted oven last August and having very poor results with any type of baking,…
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Online purchase - Am I covered by s75?
Hi, I'm having some trouble with an online purchase I made, and I was wondering whether anyone has an opinion or helpful suggestions? • I bought some festival tickets (£300 on a credit card) from a company called Paylogic (based in the Netherlands I think). • As soon as I purchased them I realised I’d made a mistake…
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I won in small claims court, but the company "no longer exists", what can I do?
I bought a dodgy car from a company (in England) and they owe me money (over £1,000), I've won in court but they're now a limited company and claim no responsibility. Is it worth seeking legal advice, or shall I just cut my losses? It's been a long fight ... On the 7th of July 2012 I bought a car and two days later I had…
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Bumper damaged by courier
Arranged a courier to pick up a bumper I bought from a guy on a forum. Bumper was bent and has caused the paint to crack from stress. The courier was Paisley Freight but they used TNT. I paid for a specific "bumper courier" service. Surely they should be able to provide this service with care. Baring in mind the bumper was…
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Advice with dodgy holiday car rental?
I've recently returned from a trip in Italy where I rented a car with a company called Maggiore. I returned the car on time, with the correct amount of fuel. The car was checked over and okayed by the hire representative and a receipt and invoice was generated with no outstanding amount to pay. That was on the 11th May,…
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Deposit for venue hire not returned
Hello, I Chair a non-profit organisation which put down a £250 deposit to hire a bar for an event last November, and again in February. We were due to hold another in June, but found a better venue which didn't require deposit or minimum spend etc so cancelled our booking in March. Despite us repeatedly contacting the…
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Rights regarding returning kids shoes?
Hi, hoping someone can clarify what my rights are in this case... I bought a pair of Clarks 'pre-walker' shoes for my 11 month old son just over 10 weeks ago in the Clarks shop. I paid by debit card (£24) and got a 'first shoes experience' photo taken instore. I no longer have the receipt, but have this photo, which is…
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Sony Vaio F11 From Currys
Hi All I have had a Sony vaio Laptop for the past 3 years and 3 months now. It has a serious overheating issue which was known by Sony - who did not recall the laptops but offered a software patch. This was hardly a fix! In the first year it was repaired by sony under warranty. And in the 2 years after that it has been…
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How soon to start a Paypal dispute?
I recently purchased a used item via Gumtree, they wanted payment via BT but I refused as no protection for me and ended up paying via PayPal. That was now 8 days ago. They informed me that the money was received and said they would post 7 days ago. It hasn't arrived and they aren't responding to my emails. How soon should…
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Can I get a refund on this item?
Hi all, a few months ago I bought a new Hoover vacuum cleaner. I have the receipt and I activated the guarantee. It's not faulty as such - it works - but its performance is terrible! I would have cleaner carpets if I sucked the dust up using my mouth! (I really regret not getting a Dyson to replace the one that broke after…
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Vac Hoover - faulty
Hello, I purchased a fax Hoover 2 months ago from vac direct and it's now broken. They've advised under my warranty they will replace it :T But they need me to send forms back by special delivery and pay a £4 administration charge. Can they do this in regards to the administration charge? Thanks B
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LA Fitness Transfer Policy
Hi, I hope someone can give me some advice about my rights. I am new to this forum so please bear with me if I have put this in the wrong section. Last June I signed up for a 2 year contract with LA Fitness. This lengthy membership was done purely on the basis that the salesperson told me that, if my circumstances changed…
