What rights regarding product repair?

muddyl

Hi all,

I have a Nexus 7 with has become faulty.

After contacting them they gave me the details to have it sent off for repair.

My question is; as the product is under 6 months old, do i have to accept a repair or would i be entitled to a replacement?

Mark

InsideInsurance

Once you are considered to accept it (normally within a day or two at most) then it is up to the merchant to decide if its repair, replace or refund.

Only after a number of failed repair attempts do you have more grounds to start pushing for another method of resolution

muddyl

InsideInsurance wrote: »

Once you are considered to accept it (normally within a day or two at most) then it is up to the merchant to decide if its repair, replace or refund.

Only after a number of failed repair attempts do you have more grounds to start pushing for another method of resolution

Thank. Im fine with that so long as i know.

shaun_from_Africa

I agree with most of what II stated above, apart from the acceptance period. (not that this is important in the case in hand as it was 6 months since purchase).
Whilst there is no definitive laid down time period before acceptance has taken place, it must be a reasonable time to enable the goods to be fully examined to ensure that they are as described.
For things that need a simple visual examination a day would be more than long enough, but for some electronic items, to fully test them (including things like the battery and charging system which can take a few charging/discharging cycles to get the battery to its optimum performance) a few days, or even a week may be needed.

Trading standards give an opinion that a reasonable time will be around a week as a minimum.

Am I entitled to my money back?
[FONT=Arial,Arial][FONT=Arial,Arial]You will only be entitled to a [/FONT][/FONT]refund [FONT=Arial,Arial][FONT=Arial,Arial]if you have "rejected" the goods within a reasonable period of time. What is a reasonable time depends on individual circumstances but it may be as little as a week or so. If you leave it too long, then you will only be entitled to damages. Usually, this means a [/FONT][/FONT]repair[FONT=Arial,Arial][FONT=Arial,Arial]. [/FONT][/FONT]

http://www.lewisham.gov.uk/SiteCollectionDocuments/TradingStandardsFactSheet02.pdf

bod1467

Regarding 6 months - I suspect you've heard this mentioned but not in the correct context. The 6 months timeline relates to the burden of proof (should a problem occur);

under 6 months it is for the retailer to prove that a fault was caused by the purchaser (if they wish to avoid offering a remedy);

after 6 months the retailer can request the purchaser to prove the fault was inherent (present at the time of sale but not apparent until later).