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Cracked Hot Tub - What are my rights?
Hello all, I recently purchased a hot tub from Costco, picked it up and brought it home. Luckily, I planned this at the same time my neighbours were getting their fences replaced, which meant that although the hot tub couldn't fit through my garage and into my garden - I could (with the help of 7 friends) carry it through…
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ryanair flight missed due to airport queues
Hi I hope this is the right place to post but we missing a ryan outbound flight due to queues at the airport. We then had to repay 120 each to get on the next flight, I'm so annoyed but wanted to know my rights before writing to them and to the airport (there were queues in both check in and security) Thanks in advance
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Train tickets lost in post
Made two separate orders for tickets from Southern Railway on 1st May, to travel on 29th May. Tickets were to be sent 1st class (not recorded), both tickets are still yet to arrive. Called up their CS, and essentially was told it has nothing to do with them as they sent the tickets so if they don't arrive all I can do is…
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item not delivered
bought item on amazon marketplace on the 6th May seller says they sent it on the 6th May, waited for a week ,until the 15th May nothing delivered, emailed seller ,asking where is the stuff replay , "It was shipped 1st clas on the 6th May, and we always obtain proof of postage" a few more emails later,but still on the 15th…
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Currys / PC World - Consumer Advice Needed
Hi, I was just after a bit of advice regarding a problem I have had with a product I bought from Currys / PC World. I bought a Google Nexus 7 tablet just over 4 weeks ago. Yesterday I noticed that there was a fault with the charging socket (micro USB). It only seemed to charge when the cable was in a certain position. I…
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Service and MOT price not as advertised
Hi A local garage to us has a big sign outside saying "MOT and service for £99". However my hubby called up to book in to be told that it's £149 for our car and the £99 doesn't apply. We only have a Peugeot 307, nothing funky or anything. Can they do this?
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Internet provider has allowed another customer access to my email account.
Please tell me what I can expect from my Internet Provider as I have discovered that my email has been duplicated by them and given to another User. That user could see all my folders and sent emails going back years! This is a serious security breach and all my sent private and financial correspondence has been made…
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advice needed please
OK where do I stand? I have taken a contract out with DFS for some furniture on finance. When going through the contract and looking at the price of them they had made it cheaper. So a error on their part. I questioned the assistant manager whether I would be made to pay the extra and he told me once the manager signed the…
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Mis-sold gym membership
Hi, not sure if this is the right forum for this so please move if needed. I joined the gym about three years ago with my partner. We knew we could get a company discount so we visited the gym and asked them about it. They said they had an even better offer on than the company discount could offer that came with a few…
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Amazon-close my acount and after conatcting them they ignore me !
Hello, I am really experience an issue with Amazon. The company close my account after find out that I violate its policy. Fare enough. The issue is that I have return item back to them and or not issue a refund at all or they claim that different items have been returned back. When I speak to them try to figure out with…
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requesting an import declaration form from seller abroad
First of all its not any kind of goods where i will need consumer protection and it's not something that i can afford to buy in the uk. So i remember reading a post on here somewhere that you can avoid the post office 'handling fees' by requesting a form from the seller and basically doing the paper work to declare…
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Funeral directors asking for more money after we paid bill in full
Hi, I'll try to keep this brief: We used a funeral directors to organise a funeral for us. When they spoke to the church doing the service over the phone, the church said that they sort out the organist. Therefore, organist wasn't added to the bill. We paid in full once the plans were arranged that day, 25th April. Funeral…
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Distance selling rights when buying from overseas on credit card
A question about buying from overseas, both in and outside the EU. Say you buy an item worth over £100 from China on credit card. There is a problem with it and you need to return it. Return postage is rather expensive. You paid for it on a credit card, so legally the card provider is considered liable for any problems. UK…
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argos - do they have to refund when you return item ?
I bought a computer from Argos a couple of days ago - not happy with it as it has frozen several times and crashed twice. If I take it back can I insist on a refund there and then , or are they entitled to send it back to the manufacturers to check out the fault ? - or can they insist I take a credit note or a replacement…
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Help and advise regarding car purchase desperatly needed
Hi, brought a car 4/5, wasnt ready until 10/5 picked it uo 11/5. On 17/5 the power steering failed and the car became unable to drive. Rang the dealership I brought it from there response was oh, bring it on Monday. I stated I've only had it 5 days I need it for work and pre arranged plans, the guy on the other said oh…
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Local garage cracked windscreen (need replacement)
Took my car to the local garage for a wiper linkage repair last week. Today, after putting the heater blowing up to the windscreen, I noticed around a 10 inch crack, maybe the width of something like a noodle. Took it to screen place immediately who said I definitely need a new screen. I told them that the car had been in…
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Tyre Company Now Wants Us To Pay VAT After We've Already Paid Bill
Hello, My husband had four tyres replaced yesterday and settled the bill in full immediately fair-and-square after the work was carried out, however a few hours later the tyre company telephoned him and said that they had calculated it wrongly and hadn't charged us the VAT and therefore we now need to pay this to them. I…
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Need to make a complaint to tesco
Less than an hour ago I bought ready to eat chicken from tesco. Started eating it and then realised that it was actually still frozen, it was in the fridge section with the other cooked meats. It was something that was meant to be eaten straight from the packet. No one in tonight that I could make a complaint to, was…
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boohoo no refund
Hi all On Monday i placed an order for £70 with boohoo.com paid via paypal with next day delivery I got home to a card through door saying package around back of house. Went to find it but nothing there. I contacted boohoo who asked for details re door colour etc Today they emailed me saying there are happy courier left it…
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Hotel closure and no refund given
Hi I recently paid for a hotel booking for the easy hotel in Glasgow. I have just received an email saying this is a franchise hotel and that the owner has got into financial difficulties and he has closed the doors. I have been told I will receive a refund for the booking fee which is £1.95 back on the credit card I used…
