-
Second hand purchase, but product less than 1 year old. Warrenty still covered?
Hello Guys & Gals, I purchased a Dyson DC35 hand held vacuum on eBay a couple of months ago. The vacuum was only a few months old at the time, so still today it is less than 1 year old. The vacuum packed in last week, so the first thing I did was I checked the serial number on Dysons website which I was told it was still…
-
Bosch Lawnmower
I bought a Bosch lawnmower on Amazon in August 2010. Today the mower just stopped working and I think the motor may have failed. I wonder if anyone on the forum thinks that this is a reasonable time period for a mower to last. For the record I have used the mower approx 30 times during the last two years, and it cost me…
-
Argos - Faulty Mattress - Refund in Gift Vouchers?
Hi, We bought a mattress off Argos which is less than a year old and the springs are making a sort of popping noise when you get on it. I imagine a mattress isnt the sort of thing you repair and they don't make this one anymore and there aren't any others for that price that we want. They are only offering a refund in gift…
-
Need help with compensation claim for failed bathroom delivery.
Brace yourselves... We are refitting our bathroom. We ordered the vast majority of the materials from Victoria Plumb. We had a couple of problems with stock levels, so we paid extra for Next Day delivery and were told the items would be with us on Thursday 16th May between 10am and 1pm. Items included in that order were…
-
Rights on missing pieces on a purchase 8 months ago
Hi, My friend (a bit dippy) bought a Hoover vacuum cleaner from Argos last September. It didn't work very well and she didn't use it much and recently discovered that the two filters it uses were not fitted into the appliance. This is why the appliance is not working very well. The filters are not in the packaging box.…
-
Royal Mail Destroyed my Package
Hi, I posted a package on 23rd Jan 2013 via Airsure with extra insurance to Portugal. I asked the counter staff if the bottle of perfume would arrive in time for Valentines day. They specifically said that it would arrive in time. When I chased up customer services they said the bottle would be retuned to me. I…
-
VW Golf Car Door Broken Out of Warranty!
Hi All I have a VW Golf GTTDi, which is just 5 months outside of its 3 years warranty. Last week the rear passenger car door handle completely came away in my hand as I was opening the door. We took it straight away to the VW dealer we bought the car from (and plonked the handle down on the desk). They patched it back on…
-
Returning Faulty Camera through Amazon to ExpressDealsUK
I bought a camera on Amazon sold by ExpressDealsUK. The camera worked two or three times then failed to turn on. I emailed the seller through Amazon and there was a number of emails back and forth. They then sent me an address to return the item to. I returned the camera, paying for next day signed delivery and have proof…
-
Asda direct help... please.
Last week I bought a mobile phone from asda direct, paid on my debit card, it was not in stock and said would be sent out in 48 hours, not a problem.(had to do this because it wasn't available to collect in store) So I went ahead and ordered. The next day I received a e-mail from Asda saying the phone had been sent out,…
-
Damaged delivery
Hello, I bought some tiles from Travertine direct and these were delivered along with the adhesive in a large crate. The purchasing information said these must be checked and 'damaged' written on the advice note if any could be seen. As I was working, my Mum accepted delivery and checked the crate as best she could.…
-
Faulty goods, Poundland, not believed!
My daughter spent her £3 pocket money naively on 3 pairs of headphones in Poundland, Horsham. Two pairs stopped working in one ear on the afternoon, the third she had intended for a present but decided to return as she had lost faith in their quality. We attempted to return the earphones today and were told that as the…
-
Small Claims? can i?
Hi i just found out that my main electric storage heater in my upstairs hall has never been connected to the economy 7 system. The whole point of a storage heater is that it stores the heat at night then releases it during the day, isn't is? well thats what the rest in my property do. Anyway the point is the electric…
-
Advice needed: how do I cancel credit agreement over a month old?
Hi, I'm hoping someone can help me with this problem:........ My elderly mother (aged 80), who has been diagnosed with Dementia of Alzheimers type, has purchased a Wave pad Topper from a company called Dreamwell Limited and the total she will have to pay for this is £2381.28!! :shocked::mad: I have seen Dreamwell Limited…
-
Anything more I can do?
Hi Can anyone give any advice please, we went and stayed at a UK attraction and it was awful, I will paste my complaint to the company and their replies below - am I being unreasonable? I have marked out names and places - To Management I am writing regarding a trip my partner and I booked to stay at *** for the dates…
-
5 year TV warranty?
I bought a Sony TV from a well known store, online as I was keen to have the 5 year warranty they offered, I have never actually read the 5 year warranty but I do have one. After three years this TV developed one vertical faded black line at the edge of one side of the screen. I contacted the store and they sent a Sony…
-
Warranty query - Amazon seller
Purchased a tablet on 12 May 2012 from an Amazon seller - emailed them on 5 May 2013 to report that it had no power. Seller sent an SD card out which he felt would fix the problem -sent 2nd class and so did not receive it until the warranty had expired, and did not solve the problem. Now says as the product is now out of…
-
Possible wrong price.
Hi,I am looking for some help please.I purchased a chest of drawers in a charity shop yesterday.It had a clearance sign on it,down from £20 to £10,so,I decided to buy it.I have paid for it and also paid £15 delivery fee.Got a phonecall this morning to ask where in the store it was located,as the person who sold me it never…
-
Multiple exchanges of goods and acceptance rule regards refunds?
Hi 7 Months ago my friend bought a pair of DeWalt Safety Boots from Screwfix. In that 7 months they have had to be exchanged 3 times. The last time was 12 March and then today the 16 May. The problem was today, they couldn't replace them as they no longer do that boot. They asked me to choose a different boot but I was…
-
Car dealer failing to notify change of ownership - dishonesty or laziness?
Last month I bought a second-hand car from a local, independent car dealer. I didn't receive the new ownership documentation (V5, I think it's called) from the DVLA, so I gave them a call; the DVLA told me that they hadn't received the change of ownership form from the dealer, who, as the registered keeper, should have…
-
Pre paid taxi problem
I ordered a taxi online and paid via Paypal to take me home from Stansted Airport on Monday. I ordered the taxi whilst still abroad and had confirmation of the payment and booking. When I arrived at the airport the taxi was nowhere to be seen. I called the company 28 times, sent 3 texts and an email but didn't receive any…
