Second hand purchase, but product less than 1 year old. Warrenty still covered?

Gixer600

Hello Guys & Gals,

I purchased a Dyson DC35 hand held vacuum on eBay a couple of months ago. The vacuum was only a few months old at the time, so still today it is less than 1 year old. The vacuum packed in last week, so the first thing I did was I checked the serial number on Dysons website which I was told it was still covered with a repair warranty.
I called Dyson, and the adviser asked for my details against the serial number. Obviously they did not match because I did not buy the unit from new. So I explained how I acquired the unit and that it had stopped working, the adviser promptly asked if I had the original proof of purchase. Unfortunately I didn't receive it when I purchased it. I was then told because of this the warranty is void and I cannot send it back for repair.
Now, I paid £160 for this hoover. It is still in immaculate condition and the previous owner said it had only been used a few times. To hear this news I was quite disappointed to say the least!
Surely if the unit is less than 1 year old it should not matter if it has changed hands? Whats your thoughts?

Much appreciated

visidigi

If Dyson say its non transferable without proof of purchase then there isn't much you can do, you need to take it up with the person you bought it from on eBay.

Gixer600

visidigi wrote: »

If Dyson say its non transferable without proof of purchase then there isn't much you can do, you need to take it up with the person you bought it from on eBay.

Thanks visidigi,
I did contact the lady i bought it from on ebay but she just apologized, said it worked fine with her and said she cant find the receipt.
So not so hopeful. I always had the understanding that proof of purchase was not entirely necessary.
Never mind, will have to see if I can get it repaired.

System

For a warranty the company can ask for any proof that they want

visidigi

Bank Statements suffice, if you are the original purchaser, its down to Dyson if they allow the transfer of the warranty to you, as the lady had registered it, they knew straight away this wasn't the case.

Might be worth asking Dyson if the woman calls in can she change the registered details over to you over the phone. If they will allow it you might be covered.

Worth asking before you get your wallet out...

rustyboy21

If you don't get anywhere with the repair and have to fork out, [EMAIL="DON@T"]DON'T[/EMAIL] send it to them for repair.

I had a Bissell carpet cleaner which went up the swanny, out of warranty. Bissel wanted £200 to repair. A large repair co wanted £150. I looked around and found a small, run down repair shop, who also fixed washing machines. He quoted me £40 and used genuine parts. In fact it is working better than it was when new.

You will have a small repair agent somewhere in your town, they are your best choice for good cheap repairs

ThumbRemote

Phone up again, give the original purchasers name but your address. If they ask just say you've moved house.

[Deleted User]

ThumbRemote wrote: »

Phone up again, give the original purchasers name but your address. If they ask just say you've moved house.

This may have worked in the first place, now though there will be notes attached to the serial number to the effect that the item has been sold on thus invalidating the warranty.

Rustyboy21 wrote:

If you don't get anywhere with the repair and have to fork out, DON'T send it to them for repair.

I agree, it will be far cheaper to go to a local repair shop.

unholyangel

If the seller advertised it as coming with warranty left, then you may be able to pursue them as goods sold privately still need to match their description.