Rights on missing pieces on a purchase 8 months ago

cannonballdaze

Hi,

My friend (a bit dippy) bought a Hoover vacuum cleaner from Argos last September. It didn't work very well and she didn't use it much and recently discovered that the two filters it uses were not fitted into the appliance. This is why the appliance is not working very well.

The filters are not in the packaging box. Recently, she contacted Hoover who say that it's too late to report the fault and that she will have to buy a set of filters - cost £16.

The cleaner cost £99.99 and was paid for with a Visa credit card.

Does she have any redress with Hoover, Argos or the credit card company ?

Any advice gratefully received.

Cheers - Joe

maninthestreet

Your friend's contract is with Argos.

Slowhand

Was there any instructions?

bris

Your having a laugh.

arcon5

Unlikely.

Not after 8 months. She would need to prove the item didn't conform to contract, which seems impossible in this case.

arcon5

http://www.ebay.co.uk/sch/i.html?LH_BIN=1&Brand=Hoover&_sacat=0&_from=R40&Type=Filter%252F%2520Filter%2520Kit&_nkw=Hoover+filter&_dcat=42146&rt=nc&LH_ItemCondition=3

mattyprice4004

Good luck convincing them after nearly a year!