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enough is enough
jesmin45
Posts: 172 Forumite
In 2009 we bought a cooker from Ikea with a 5 yr guarantee on all parts. In 2010 we had to have a replacement cooker element. 9 weeks ago the element went again including another element and one of the door hinges broke. I rang Ikea and they sent out the guy to replace it, no fuss. Then the fun began, he had to order the parts, said they should take a week and so booked a date for a weeks time. 8 weeks on we are still waiting for 1 part. I keep ringing the company and all I get is we are still waiting. Then 2 weeks ago they decided to get the part from a different supplier, I am still waiting!! What are my rights in demanding this part or a new cooker, I am sick of cooking microwave and slow cooker meals for the family!! any advice would be greatly appreciated!
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Comments
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Have you been back in touch with Ikea? Your contract is with them so you shouldn't be dealing with the repair company, its Ikea's problem to resolve.0
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No I haven't I have just been in touch with the repair co. I will contact Ikea. Thanks0
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