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Getting refund from cancelled decree absolute search
My Dad needed a copy of his decree absolute. Tring to be the helpful daughter I got as many details as I could and sent a request to the Principal Registry of the Family Division with the £60 cheque (13th May), thinking I would suprise my Dad. However, he took it upon himself to get a copy from an office local to him after…
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incorrect address provided
Hi guys, I sell quite a few items online and very rarely have a problem. I recently sold and item to some one and posted it off. I sent it on a signed for next day service to ensure it got there but sadly it hasn't! It turns out that the customer has provided me with an incorrect address. I have sent the parcel to the…
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Restaurants
we went to a restaurant on Saturday night , my brother in law paid the bill without fully looking at it but he asked for a copy so we could pay him for what we had, he paid £100 cash, as it was £95. The next day we looked at the bill and found out he has charged us a service charge of £8.20 and then my brother in law had…
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Furniture Village - faulty Sofa - what next?
Purchased two sofas from Furniture Village about three months ago. Recently delivered (10th May) as promised, sofa right colour/spec etc, so far so good. One has been unused so obviously still feels and looks brand new. The other one, after less than 3 weeks use is already "sagging" when you sit on it and giving very…
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Broke tablet,Amazon seller not bothered
I bought a Ployer Momo8 IPS tablet last October from a a seller through Amazon marketplace for £99. The tablet has been ok so far. Last week i put it on charge over night and at 5AM i went to unplug it i noticed it was very hot to touch which it was never before. When i looked again i thought the screen had a hair or…
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Sale of Goods Act Query
HI Troops,My first post so please be gentle... The issue is that the upholstery material on my car seats has begun breaking up. The vehicle is 4 1/2 years old.I've had the car from new, but I only bought it in December 2012 (It was my fleet car through my work). Because of the situation, I paid cash for the car (Arnold…
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Furniture store - asking for more money after contract has been signed
Hi folks, Just come back from a furniture shop where me and the missus have just purchased a dining table. I have paid a deposit, arranged 6 months interest free credit , had the credit check etc and walked out with a receipt and credit agreement. They phoned me when I was driving back saying that they have given me the…
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No received my products purchased online
Hello, I'm fed up with all these companies which exploit people paranoia (included mine!) about asbestos. Last year I bought a house and soon realised that there was asbestos in the soffits and potentially in other places. So after having spend £200 for a surveyor to take a sample (and certainly using less accuracy than I…
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faulty good no receipt b&q
around october last year i brought a new chest of drawers from b&q. Now 7 months on 3 of the 6 drawers had split and broken. i have not overfilled them or misused it. the wood just crumbles when you move the drawers. i cant seem to find the receipt but i can get the date i brought it from bank statement. do i need the…
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Car hire rights?
In the past I have ben let down by car hire companies and wonder what rights I have? I want to hire an automatic car at La Rochelle airport. Two companies seem to supply small reasonably priced cars there, Nova car hire from Co Kerry Ireland and Rentalcars.com who may be American and say i can rent a car from the rail…
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Returning Personalised Goods
I've just had a birthday where friends clubbed together and bought me a canvas print. They've spent a fair bit of money on it, but it really isn't to my taste. I realise that the sales of goods act excludes and goods which have been personalised, but wondered if anybody knew if this always holds true, or whether certain…
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Am I wrong to be refusing to pay for returning the items?
A website I ordered from offered a deal which was pair of shoes, jeans, shirt and a hoodie for £35 which I felt was a good deal so I ordered. A day after ordering I got an email saying the shoes had been canceled off my order and I would be refunded £2.55 for them. They sent all the other items. I told them I would like…
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What are my rights?
Retail therapy is always good to lift up the mood, however my shopping experience today proved the opposite. I went into River Island, Kingston branch and bought 3 items: a Rhianna top, a scarf and a pair of sunglasses coming to a total of 38,00 pounds (bargain right?) At the till the shop assistant proudly tells me: oh…
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advertising my business
I run a small dog training company and was appraoched by a company called Venditare for advertising in my area on a screen in the reception of 2 sports centres. I was told it would cost £312.00 to be paid as deposit there and then by cheque, then a further 3 installmennts of £104.00 for the year, can then have another year…
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Faulty Printer (Confirmed by Epson), No longer have receipt
Hey All, So, I bought a printer from Argos in Sep 2012. Explained the situation to Epson and they confirmed it is faulty and gave me a ref to use when contacting Argos. However, I don't have the receipt (paid cash) and the only so called "proof of purchase" I have is the following: * Reservation email and number * Review…
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Store refused refund or replacement
Bought a laptop from Currys in Feb 2013 used it for about 8 weeks when the power cord pin that plugs into the laptop snapped clean off. I took the item including box etc bag to the store. They said they would return it to their tech people. Computer was returned to me with a note saying it was not part of manufactures…
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Bought Camcorder, Can't Get Spare Battery
I bought a camcorder from Argos 3 weeks ago for my holiday next week. I intended to get a spare battery as there was only a 1.5 hour useage time on it but Toshiba dont seem to supply spares any more. I ordered one from a seller on Amazon Marketplace but it is slightly larger than the existing one and wont fit. My worry is…
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Items bought from Chna
I recently bought a pair of shoes from a china website, the shoes arrived last Friday 17th May & are faulty & unwearable, I paid for them using my visa debit card. I notified the company of the faults on arrival & they are not prepared to accept a return or to give me a full refund. Could you advise what rights I may have?
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Sit-Up Ltd Referred To Ofcom By The ASA
Sit-Up Ltd, the company who operate three TV Shopping Channels (Bid, Price-Drop and Bid Plus) have been referred to Ofcom by the Advertising Standards Authority for consideration of statutory sanctions following repeated breaches of the UK Code of Broadcast Advertising. Ofcom has confirmed that it has accepted the…
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Refund
Hi all I'm just after some advice please? Ordered online (Paid in full with CC) a new gate for the house in April and was told at the time of ordering it should be 3-4 weeks. Basically the production date has been pushed back and back and ive decided to cancel the order which ive done by phone and email. I've been told by…
