Bought Camcorder, Can't Get Spare Battery

Beancounter

I bought a camcorder from Argos 3 weeks ago for my holiday next week. I intended to get a spare battery as there was only a 1.5 hour useage time on it but Toshiba dont seem to supply spares any more. I ordered one from a seller on Amazon Marketplace but it is slightly larger than the existing one and wont fit.

My worry is now that I have a camcorder that I cant get a spare battery for and once the current battery starts to lose charging capabilities then I will have a £100 doorstop.

Do I have any rights to take this back for a refund? (it is excluded from Argos 30 day guarantee). Obviosuly, had I known I couldn't get a spare before I wouldn't have bought this particular model.

SuperHan

Unless Argos specifically said you could get spares, you have no rights to change your mind. You could ask nicely at Argos for an exchange though, but they don't have to do this.

Next time - do your research first!

mattyprice4004

How is this a consumer rights issue?
No, you can't. Research as above, then buy.

Beancounter

Is it totally unreasonable for me to expect that spares would be readily available for a current model without researching?

And losing the attitude wouldn't be a bad thing mattyprice.

j0nathon2

mattyprice4004 wrote: »

How is this a consumer rights issue?

Until somebody asks they do not know?

Otherwise what point does this forum serve?

perfectposter wrote:

I bought a product, it did not work, I invoked my rights under SOGA, the court found in my favour, I chased the money, the seller paid. I am now happy.

We'd have 1000s of single post threads to ^ effect?

Valli

Beancounter wrote: »

Is it totally unreasonable for me to expect that spares would be readily available for a current model without researching?

With all due respect, just because an item is available in store doesn't make it a 'current' model at all.

Cameras, in particular, can be available through retail outfits long after the manufacturers have actually discontinued them or upgraded the design. Entertainment systems (radios, i pod docks etc) are similarly vulnerable.

Beancounter

Valli wrote: »

With all due respect, just because an item is available in store doesn't make it a 'current' model at all.

Cameras, in particular, can be available through retail outfits long after the manufacturers have actually discontinued them or upgraded the design. Entertainment systems (radios, i pod docks etc) are similarly vulnerable.

In this case it certainly seems to be still current.

Beancounter

j0nathon2 wrote: »

Until somebody asks they do not know?

Otherwise what point does this forum serve?

Indeed. I asked a question, I got an answer, wish I never bothered now:D

Valli

Beancounter wrote: »

In this case it certainly seems to be still current.

The fact that the manufacturer no longer supplies the spares suggests otherwise!

Beancounter

Valli wrote: »

The fact that the manufacturer no longer supplies the spares suggests otherwise!

Then they need to remove the item from their website as that certainly suggests it is a current model to me,

http://www.toshiba.co.uk/camcorders/palm-held/

Valli

Beancounter wrote: »

Then they need to remove the item from their website as that certainly suggests it is a current model to me,

http://www.toshiba.co.uk/camcorders/palm-held/

That's bad (from them I mean, not you).

Have you asked Argos for a refund because, of course, when you bought it you were assured you would be able to buy a spare battery;)