We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
incorrect address provided
ninanoonanarna
Posts: 63 Forumite
Hi guys,
I sell quite a few items online and very rarely have a problem. I recently sold and item to some one and posted it off. I sent it on a signed for next day service to ensure it got there but sadly it hasn't!
It turns out that the customer has provided me with an incorrect address. I have sent the parcel to the address they gave me and it has been signed for by someone there. I've asked the customer if she can contact the people at the address she gave but she is refusing and demanding a refund.
What are my rights as the seller? Obviously I can't claim the money back from Royal Mail as they have delivered it within the required time frame and it isn't my fault!
I sell quite a few items online and very rarely have a problem. I recently sold and item to some one and posted it off. I sent it on a signed for next day service to ensure it got there but sadly it hasn't!
It turns out that the customer has provided me with an incorrect address. I have sent the parcel to the address they gave me and it has been signed for by someone there. I've asked the customer if she can contact the people at the address she gave but she is refusing and demanding a refund.
What are my rights as the seller? Obviously I can't claim the money back from Royal Mail as they have delivered it within the required time frame and it isn't my fault!
0
Comments
-
Let them demand all they want, it is clearly there fault, just dont respond to them anymore.0
-
If, as you say, the item was delivered to the address as supplied by the buyer then the problem is theirs not yours. Do not give them a refund.0
-
If it is ebay/paypal make sure you keep hold of the proof of delivery and also evidence that it was delivered to the address that they gave you - then you can fight any chargeback request.0
-
Through what medium did you sell this? E bay?Don't put it DOWN; put it AWAY"I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
Janice 1964-2016
Thank you Honey Bear0 -
Hi,
Cheers Guys.
Yes it was through ebay.0 -
Was the item sent to the Paypal registered address, that is the only one that really counts ?0
-
As above - if sent to the paypal address given - your covered.
No further contact required, block the buyer.0 -
ninanoonanarna wrote: »Hi,
Cheers Guys.
Yes it was through ebay.
In which case, check it was sent to the PAYPAL address, and NOT the Ebay address...
If you sent it to the Paypal address, then all is fine and you don't have to do anything else, as they buyer will lose any dispute.
If you sent it to the Ebay address, then uh oh - start grovelling! Paypal rules state that it has to be sent to the Paypal address to make sure you are covered, so if the buyer opens a dispute, then you will be forced to refund and will have to try and get the parcel back yourself.
Was it expensive?Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards