Furniture store - asking for more money after contract has been signed

incesticde

Hi folks,

Just come back from a furniture shop where me and the missus have just purchased a dining table. I have paid a deposit, arranged 6 months interest free credit , had the credit check etc and walked out with a receipt and credit agreement.

They phoned me when I was driving back saying that they have given me the wrong price and I Will have to pay £50 extra or they will have to cancel the sale.

I told them I would phone them back tomorrow as I was driving, but I'm planning on saying

"We have signed a contract, expect you to honour it. If you don't I'll sue you for breach of contract"

Surely they haven't got a leg to stand on?

Thanks for any and all help

McKneff

They do have a leg to stand on, they can do exactly what they say they will do. It very likely says somewhere E & OE somewhere

Errors and Ommisions Excluded.

People make mistakes, this is one of them, you should be magnanimous and just pay up.

Or no table.

Dogger69

McKneff wrote: »

They do have a leg to stand on

Strictly speaking they've got four!

mo786uk

they are in breach but its pointless pursuing them for it so its essentially a question of take it or leave it.

monty-doggy

Was it an expensive table? Is it a big company? I'd call their bluff and tell them that its not your fault, the contract has been signed. I'd also tell them how appalling their service is to do this after the event, you might get lucky and they waive it. Worth a try!

bod1467

If it's £50 on a £150 table - no chance.

If it's £50 on a £500+ table - you might get lucky.

incesticde

Thanks everyone for your comments and help

I bartered them down to £20. The contract had an errors and omissions clause which meant they could do it, I'm guessing if it was a big chain they would have waived the charge.

Still a bit peeved off at the company but I can always not do business with them in the future

unholyangel

incesticde wrote: »

Thanks everyone for your comments and help

I bartered them down to £20. The contract had an errors and omissions clause which meant they could do it, I'm guessing if it was a big chain they would have waived the charge.

Still a bit peeved off at the company but I can always not do business with them in the future

Such clauses arent always legal as they sometimes have the effect of making the contract legally binding on the consumer but not on the retailer. If their T&C's say you are bound/contract is concluded upon payment, then it needs to be equally binding on them.

timbstoke

unholyangel wrote: »

Such clauses arent always legal as they sometimes have the effect of making the contract legally binding on the consumer but not on the retailer. If their T&C's say you are bound/contract is concluded upon payment, then it needs to be equally binding on them.

Unfortunately, with a credit agreement, there's likely to be a cooling off period, which would probably give both parties the right to pull out.

Takeaway_Addict

£20 and a hacked of customer or £0 and a happy customer......

I know which I would have done if I was the retailer

timbstoke

Takeaway_Addict wrote: »

£20 and a hacked of customer or £0 and a happy customer......

I know which I would have done if I was the retailer

The problem is, furniture shops don't worry as much about repeat customers as a supermarket or a clothes shop. There's less incentive to care.