faulty good no receipt b&q

atarisrocks

around october last year i brought a new chest of drawers from b&q.
Now 7 months on 3 of the 6 drawers had split and broken.
i have not overfilled them or misused it. the wood just crumbles when you move the drawers.

i cant seem to find the receipt but i can get the date i brought it from bank statement.

do i need the actual receipt or will bank statement be enough proof of purchase and is 7 month too long to return a faulty product.
i think a chest of drawers would have 3 years life minimum but the price i paid i would expect 7-10 years. so i believe it not fit for purpose.

SHIRAZ

As far as I'm aware what you need is proof of purchase and a bank statement should do, but I'm sure someone with more knowledge on the subject will be along to confirm or deny shortly

lucy03

Bank statements can be enough. How much did the drawers cost incidentally?

Valli

If your bank statement shows a payment to B&Q (by direct debit, for example) for the exact cost of the chest of drawers there shouldn't be a problem; further, if the drawers are only retailed by B&Q then that too will help.
If the payment shown is at least the cost of the chest of drawers then again that should help.

sweep9

Just remember it's over 6 months old so may be up to you to prove that they we're faulty/not fit for purpose via an independent report if B&Q want to be awkard

melbell

sweep9 wrote: »

Just remember it's over 6 months old so may be up to you to prove that they we're faulty/not fit for purpose via an independent report if B&Q want to be awkard

You mean following the law?

bod1467

Of course. If any B&Q warranty/guarantee says the receipt is required as proof of purchase then you cannot invoke such warranty/guarantee without the receipt, so you're left with your SOGA rights wherein B&Q could (although unlikely) require the purchaser to prove the fault was inherent.