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Broken goods in store
Hi. I'm looking for a little advise about dealing with goods broken or damaged by a customer in a retail store. I was under the impression that if I broke or damaged something in store, the store could only insist on me paying the cost price for them to replace it, not the retail price, (they can, of course ask me to pay…
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Should I pay for replacement when item is faulty
I bought a Garmin GPS 2 years ago. The corners of the keys have started to appear white at the corners. After communication with Garmin, they have offered me a replacement but I have to pay £82.80 as it is out of it's warranty. Is this correct or should they replace it for free as it is defective?
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Home broadband - massive termination fee
My girlfriend just moved in with me, so now we have two contracts for broadband Internet + TV + phone. We'd like to cancel hers (with talktalk). Unfortunately her contract has 17 of 18 months remaining, so we expected and were willing to pay a large termination fee. However, the termination fee was still larger than we…
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Sports Direct again
I will never again buy anything from Sportdirect. I don't care how reasonable their prices are, their returns policy is insulting. You don't know about it till you get caught out. I bought a pair of running shoes today for £60 but when I got home I realised that they were such a good fit I couldn't get a sports sock on and…
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Cancelling my Gym membership - what are my rights?
Hi guys, long story short, I signed up to the Club and Spa beginning of April (first month free, no joining fee), it is a 12 month contract. Having used the gym for the duration of April and once at the beginning of May, I left my gym stuff in the locker once overnight (|I wasn't aware that members shouldnt really do this)…
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Advice A Business T&C's Consumables Not Eligable For Return'
Hi I am a small business. I ordered via a Large Company website a print cartridge (£72) for my printer. (Sublimation Printer) When I received it I realized that I had ordered the wrong one, I couldn't exchange as they don't stock the one for my machine, so I emailed the company explaining what I had done and stated that…
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Currys/PC World - TV Guarantee
Hi first time on the thread. I bought a TV from Currys at £199 (in the sales at a really good price 3D TV 32") tv has broken and is irrepairable. Currys have said that I will receive a letter and get a new tv from Currys or PC World. The questin I want to ask is, Will I only be allowed £199 or will I get a 32" 3D Tv again?…
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Co-op card
This is probably in the wrong place but I can't think of the correct place. I just booked a holiday online and have been told that the company I have booked with is part of the Co-op so I got an email confirming my holiday and this was on it If you join or hold a co-operative membership card, you will earn points booking…
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I've been conned, advice please..
I'll try to make this short and sweet :) I bought an bluetooth carkit through amazon marketplace in Jan this year. It stopped working last month, so i signed onto amazon and contacted the seller. He told me a replacement could be arranged, no problem. I was asked to send a copy of the invoice and the item to them. So I…
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Car Parking Fine - Debt Collectors
First of all, apologies if I have posted this in the wrong section. I tried to post it in the Citizen's Advice forum, however, it would not allow me to. A few months ago I was wrongly awarded a car parking ticket in a private car park despite the fact that I was complying with all the regulations (had a valid ticket,…
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Fuming with Samsung. Where do I stand?
OK, this is going to be a long one as the issue has been going on for months, but I will get to the point. I bought a 2nd hand Chromebook from eBay. After using it, I found the version of the OS was outdated and wouldn't update. Raised the issue with Google, and they said it was due to a process issue in the past where…
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Scammed! How to claim for a refund
Hi Everyone. I have enquired with what seemed like a legit company to purchase 4 t shirts with a print on them for my charity event that I was organising. They guy who replied to my emails seemed to be very responsing, replying almost immediately. Long story short. I received an invoice for the T Shirts + delivery via…
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ABC Mascots - Not receiving responses to emails in relation to a costume hire
I have booked and paid for the hire of a costume through ABC Mascots. The booking fee was paid for at the beginning of the year via Paypal (so well out of the 60 day limit to make a claim) and the remaining £75 (£50 refundable deposit and £25 courier delivery and collection) was paid by BACS about 4 weeks ago. The website…
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fuming
I bought a laptop from my local Currys on the 13th Jan this year and decided to take out the 2 yr payment plan with Creation finance, I hadnt told my husband that I chose that option nor did I need to as I had given the sales assistant my own Bank details, however 5 months down the line (after going in and saying that no…
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Virgin Active change of circumnstances
I have been a member of Virgin Active their member for over 2 years. My contract renews every year on January 1st, for another 12 months. A few months ago, they closed my home club, forcing me to choose another one. Now, with just one month notice, they are going to close this one as well. They are actually going to sell…
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Hoover washing machine
I wonder if anyone could help me. I have a Hoover washing machine which is 2 1/2 years old. While it was still in warranty the wash selector broke and wouldn't select certain washes. Hoover came and and re-set the PCB board and it worked again. Recently the same thing has happened again. I got a local repair company out…
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Homebase Broken Bed
Hi, I am currently having problems with Homebase and was wondering if anyone can shed some light on this for me. I bought a bed from them in 2011 and within 12 months, the middle support for the bed (the two legs in the middle to stop me sleeping on the floor) bent. I called Homebase who took the part number and sent a…
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Restocking fee for non delivered item...
I ordered 40 railway sleepers, and had 20 delivered. We were waiting for the other 20 but they couldn't confirm a delivery date so was okay to hold the delivery until we could take delivery. Wouldn't be so bad if they weren't less than a mile away, anyway. We miscalculated and only need 25, so I called and asked for just 5…
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Distance Selling - Cancelling before item received.,
Hi All I recently ordered an electrical appliance online with delivery due 2 days from now. I have just needed to cancel this order, which I have done by writing an email to the vendor, and by also a follow up phone call. The vendor said it was no problem to cancel this order, but it would be likely there would be a charge…
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Data Protection
First of all I'm not even sure if this is relevant for these pages but I thought I'd try. I am renting a property through a rental agency in England. Someone at that agency has used my personal email address and mobile number to set up an online account and placed an item in the basket but didn't complete the purchase. I…
