What are my rights?

Typa

Retail therapy is always good to lift up the mood, however my shopping experience today proved the opposite.

I went into River Island, Kingston branch and bought 3 items: a Rhianna top, a scarf and a pair of sunglasses coming to a total of 38,00 pounds (bargain right?)

At the till the shop assistant proudly tells me: oh you get the fancy Rhianna Bag!

So I leave the shop and go and buy stuff from other shops and finally not being able to carry any more bags we head to grab something to it! It is when I notice that one of the bags feels rather 'light'. On a closer look I noticed that the 'fancy' Rhianna bag had given away and it was split open at the bottom (pls see picture attached).

Noticing that I went straight back into river island just to be told by the arrogant branch manager that they do not make the bags so it is not their fault (despite the fact that it has river island written all over it) and once it is left the shop it is not their responsibility. Since the receipt was in the bag and together with the goods it went missing, I asked for a copy of my receipt. Initially the arrogant and now rude branch manager did not want to give it to me but he eventually gave in at the end. But that's all I got from them!

Had they given me my goods in the usual plastic not so fancy bag, I would still have my goods with me.

It makes me wonder if this is just a con so I go back and buy the items all over again!

In America they look after their customers! An example is that if you go to Starbucks (lately involved in the tax scandal but they have an American customer service mentality) and if they get your order wrong, they will replace the order and still give you a free drink voucher as a sorry for the inconvenience ! From river island I did not even get a simple verbal sorry! Appalled !

For some reason I cannot attach the pic!

Georgiegirl256

Typa wrote: »

It makes me wonder if this is just a con so I go back and buy the items all over again!

I very much doubt it, a big name like River Island do a con, get real!

It makes me wonder if this post is a con....

wealdroam

Typa wrote: »

In America they look after their customers! An example is that if you go to Starbucks (lately involved in the tax scandal but they have an American customer service mentality) and if they get your order wrong, they will replace the order and still give you a free drink voucher as a sorry for the inconvenience ! From river island I did not even get a simple verbal sorry! Appalled !

I won't try and compare US and UK consumer legislation. You might not like it if I did.

How much do you think it costs Starbucks to give away a cup of coffee?
Compare that with how much it would cost River Island to replace your shopping.

Maybe you're not pulling a fast one, but how were you planning to convince RI of that?

mountainofdebt

wasn't there a similar thread where the poster had their purchases taken from the trolley as they chatted and were moaning that asda wouldn't replace the goods?

paulineb_2

Im assuming the stuff fell through the split bag and you lost it all?

Techhead_2

paulineb wrote: »

Im assuming the stuff fell through the split bag and you lost it all?

And the bag split because they were carrying too much.

Sagz_2

I think the second apart of the ancient British law of "finders keepers: loser weepers" applies here.

Sorry OP.

arcon5

In America they look after their customers! An example is that if you go to Starbucks (lately involved in the tax scandal but they have an American customer service mentality) and if they get your order wrong, they will replace the order and still give you a free drink voucher as a sorry for the inconvenience ! From river island I did not even get a simple verbal sorry! Appalled !

That's not really a comparable situation though. I suspect had it split and been damaged they may be more forthcoming. But it split and you subsequently lost the bag.

Poppie68

arcon5 wrote: »

That's not really a comparable situation though. I suspect had it split and been damaged they may be more forthcoming. But it split and you subsequently lost the bag.

She didnt loose the bag...she 'lost' the contents of the bag. They replaced the bag but refused to replace the items she 'lost'.


Edit: Arcon5...i apologise for my utterly nonsense post.

peachyprice

Typa wrote: »

It makes me wonder if this is just a con so I go back and buy the items all over again!

Seriously?

Valli

I think you asked the wrong question. The issue isn't about 'rights', it's about 'responsibilities'.
You're an adult, you are responsible for looking after your goods and chattels.