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Fasthosts will not refund for a service they did not provide?
I signed up for a Fasthosts web hosting account, but it did not work for my website, the support could not fix it. So I moved it somewhere else and asked for a refund. They will not provide a refund because I agreed to a 12 month term. I am surprised by this, as they did not provide the service I paid for. Here is the…
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No win no fee..!
Hi All, I was just wandering if you win compensation in a court hearing with a no win no fee solicitor how much % share do they usually take and would you have to pay court fees?? Thanks all
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In a hole. Lost my tracking number for a parcel I sent back to a company
Hey folks. Long time no post. Anyway, I am looking for a little help. I had a faulty router which I was sending back directly to NETGEAR (They plan to replace it for a newer model) Anyway, I sent it via a box last week via royal mail. I checked online friday and I know the parcel had got to where I was asked to send it…
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Staples - bizarre returns saga
I bought an HP printer (costing £90) at the very end of May. I spent over £250 that day and the store manager said that I was therefore entitled to a two year extended warranty free of charge, over and above the HP warranty of one year. Jolly good. Within 4 weeks text began to go missing on the page and a couple of days…
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newpaper "offers" - returns?
My dad recently ordered a "free" translator from a newpaper offer. The translator was out of stock so they sent a calculator and a passport cover instead. The substitutes are not acceptable, but they are not faulty either (they are still sealed). What are the rules regarding returns of "free" items? (the item was free but…
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EBAYS terrible T&C on return postage!!! Is this legal?
Hi all, I know that sometimes Martin Lewis frequents this forum and I am really really hoping he will read this now as I think it is a scandle that needs sorting out! Recently I ordered two items from two different sellers on Ebay. The first was a childs tea set, this arrived with a broken sugar bowl, the sugar bowl had…
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Liability for hired vehicle?
I hired a trailer a month or so ago, and on my way home it suddenly overturned and was damaged. It was returned to the supplier as soon as they opened the next morning. They promised to investigate and contact me. The first time they did contact me was to send me the bill for the repairs to the trailer. They are relying on…
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philips sonicare handles went moldy philips say its my fault
hello everyone ive got a philips sonicare which ive had for over a year from k an co i took extra insurance out on it and the handle not the part below the brushhead the handle at the back has started growing black mold on it i phoned the insurance service and was told its not covered and philips warranty is only one year…
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Waterproof coats
If a coat is advertised as "waterproof", but in the rain it lets water in, can you get a refund for false advertising? I've been fed up recently with leaky coats that just don't keep rain out. Just bought one off eBay which is described as waterproof.
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Ebuyer - Sale of Goods Act - buyers beware!
Hi, I bought some RAM from Ebuyer in Jan 2012 which failed. Returned this Ebuyer asking for a replacement. Ebuyer confirmed it was faulty but instead of a replacement instead gave me a partial refund (90%) claiming that this was allowed under Sale of Goods act. I've a legal helpline with my home insurance so I contacted…
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Comet - 5 year customer care extended waranty
Hi All wondered if anyone else had dealt with this, We took out the warrenty and 6 months in my toddler took her hockey stick to the TV Luckily it was covered My issue is that it appears I am locked into Comet to get a replacement I asked if I could have the value as a cheque and they said no So it seems I'm stuck with…
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I think Timpsons have lost my watch - Advice please
Hi, Sorry this is a bit of a long story, but here goes. I took my husbands watch into Timpsons to be repaired as it needed a new glass face and a new strap. After 2 months and numerous phone calls I still don't have it. Here's the timeline; 29th June - took the watch in for repair, told 2 - 3 weeks. At this point I paid…
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Wrongly accused of shoplifting
About a fornight ago my son and I visited our local Tescos. I have Lupus, Fibromyalgia, CRPS and lesions on my brain. 10 days ago I had a mini stroke (TIA). My son is 17 and is my carer. He also has Aspergers and at the time had long hair and had an old tshirt and jeans on as he had been busy helping me with physical stuff…
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Asda took two payments for shopping on line £54 and £540.00!
Hi can anyone please help my daughter does her shopping at asda on line every week. She has a 4 week old baby and is recovering from the opperation and not doing too good. She had a small shop delivered last Saturday of £54.00 and when she checked her bank last night the £54.00 had been debited but there was also a payment…
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New boiler leaking into lounge!
Just had british gas fit a new boiler. We now have had a leak from a pipe under the floorboard into the lounge ceiling and a lovely brown patch on ceiling has appeared!!:eek: BG are repairing leak when they can source the correct item to fix it. Will they repaint the damage ceiling??
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Problems with ipod repair, shop not taking responsibilty,
This is a bit long and winded, so here goes. 1. I took my Daughters 8gb Ipod Touch with camera into Mr Mobile on 28 / 04 / 12 to get the screen repaired. I was told to come back in 2 hours as this repair could be done on the premises. I went back in 2 hours and was told another hour. Eventually after nearly 4 hours I went…
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GWIZZ couriers
Having waited in all day yesterday for Citylink to collect a parcel organised though GWIZZ, they have emailed this morning and advised that they tried to collect and were told that the parcel was not ready for collection. I am furious as this is a lie, no one knocked on the door and if they had they would have seen the…
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Dorothy Perkins - returning a bag I've used?
I bought a bag from DP last Friday, loved it, took the tag off and started using it, however, as soon as you put anything in it, the weight of the items inside causes the clasp to continually come undone (it's a satchel style bag) so the bag constantly falls open. I'm really disappointed as I saw this bag last month and…
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BrightHouse contract
My father has signed a contract with Brighthouse today in store but has now changed his mind. he hasn't received any goods yet and I am wondering if and how to cancel the contract, thanks
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Comet - Sale of Goods Question
My Mother in Law bought a washing machine from Comet 18 months ago. This has developed a leak so I phoned Comet on her behalf. They said our only option is to pay them £70 for an engineers report to see whether it was a manufacturing fault. If it is a fault we get the money back and the repair done due to Sale of Goods…
