philips sonicare handles went moldy philips say its my fault

steveofastandfurious

hello everyone ive got a philips sonicare which ive had for over a year from k an co i took extra insurance out on it and the handle not the part below the brushhead the handle at the back has started growing black mold on it

i phoned the insurance service and was told its not covered and philips warranty is only one year (says two years on the box )

i then contacted philps who said its my fault and they wont replace it i clean and dry it after every use i take the brush head off and clean and dry that i dont know how to get the mold off philps said clean it with a damp cloth.

anyone got any advice for what i do know ive got cystic fibrosis and molds not good for me i paid over £160 for it and £20 odd for the insurance thank you for reading

floopnoodle

Clean the mould off with a damp cloth, as suggested by Phillips?

CoolHotCold

Get cloth, mix solution of bleach and warm water, dip cloth in and clean the handle.

use scrubber if stubborn.


This would really be my first option. If it doesn't work I'd try contacting Philips again by letter.

Take_it_like_a_man,_sonny

To avoid future disappointment with Toothbrushes and Tothy pegs, do not look in cup in the morning as it is full of litlle gerbbies all waiting for your ..

steveofastandfurious

i tried cleaning it before it didnt work il try the bleach thank you .

Humphrey10

Take_it_like_a_man,_sonny wrote: »

To avoid future disappointment with Toothbrushes and Tothy pegs, do not look in cup in the morning as it is full of litlle gerbbies all waiting for your ..

Are you quite all right?
Having gerbils waiting for me in a cup in the morning would be quite a shock, so thank you for the warning...

OP, after you've cleaned it, don't leave the toothbrush handle in the bathroom. Leave the toothbrush head in there, but keep the handle somewhere less humid. Then you shouldn't have any more problems.

steveofastandfurious

i dont leave it in the bathroom i keep it in my bedroom with the charger thanks .

Hintza

How can black mould be the manufacturers fault?

meer53

I have 2 Sonicare toothbrushes which are used daily and left in the bathroom. Never had a problem with mould ? One of them is 6 years old.

Do you put anything on your hands before using the brush ?

Zandoni

http://www.wikihow.com/Keep-Your-Philips-Sonicare-Clean-of-Black-Gunk

meer53

Zandoni wrote: »

http://www.wikihow.com/Keep-Your-Philips-Sonicare-Clean-of-Black-Gunk

I can't believe that people would need to look this up ! Or that someone felt the need to actually add this to the website ! What happened to common sense ?