BrightHouse contract

cvasileiou13

My father has signed a contract with Brighthouse today in store but has now changed his mind. he hasn't received any goods yet and I am wondering if and how to cancel the contract, thanks

TadleyBaggie

He probably can't, since it was signed in store, no cooling off period is likely to exist. You/he needs to read the T's and C's of the contract.

cvasileiou13

there is something about right of withdrawal but as he hasn't received the goods yet he can't return them, I though he would have 5 days at least to change his mind whether he signed in store or not, seems unfair that he has no rights at all...

ljonski

http://www.consumerwiki.co.uk/index.php/Brighthouse_Fact_Sheet

arcon5

You only have a cooling off period if you signed away from their place of business or at a distance.

Your best bet is to refuse delivery and tell them in writing you are not honouring the contract. You will however be liable for damages which. Ould include an admin fee and any costs incurred by them in delivering the goods etc.

EDIT: read your contract to check if the above is true or not.

Note to bright house: read the forum rules before posting

Hintza

cvasileiou13 wrote: »

seems unfair that he has no rights at all...

Why is it unfair? He of his own free will walked in to a shop and signed up for goods.....he didn't have to do that. If he shouldn't be making these decisions himself you need to keep a closer eye on him.

Looks as if he is lucky in this instance though.

Brighthouse_2

BrightHouse wrote: »

Hi, I'm the Head of Customer Service at Brighthouse.

No you're not.
I'm the real head of Customer Service at Brighthouse.


Now perhaps you can see why your original post was deleted.
Anyone can sign up on here with just about any user id which is why you need permission to post on behalf of a company.

Optimist

cvasileiou13 wrote: »

My father has signed a contract with Brighthouse today in store but has now changed his mind. he hasn't received any goods yet and I am wondering if and how to cancel the contract, thanks

I would suggest he reads the agreement to see if Brighthouse as they are such a nice company have in the goodness of their hearts allowed him a cancellation period.....:)

arcon5

Brighthouse wrote: »

No you're not.
I'm the real head of Customer Service at Brighthouse.


Now perhaps you can see why your original post was deleted.
Anyone can sign up on here with just about any user id which is why you need permission to post on behalf of a company.

If you are then follow the rules so users can be sure you are guine and not pretending to be like the other poster. This thread goes to show the importance of the rule, yet rather than getting verified as a company you resort to child like antics.

Why not follow the rules and address the query presented?

halibut2209

arcon.....did you read that person's post after the first line? Pretty clear they are NOT from Brighthouse, but making a valid point in a pretty good way (IMO YMMV etc)

Brighthouse_2

If you are then follow the rules so users can be sure you are guine and not pretending to be like the other poster.

Of course I'm nothing to do with Brighthouse, but if you with plenty of experience on MSE were not too sure about this (hence you questioning my statement), how do think newbie members would fare with unverified company representatives appearing on here.

My post was simply to show the reason why getting MSE approval to post on behalf of a company is so important.

Sometimes breaking the rules can be good for showing why those rules are there in the first place.