Waterproof coats

simmed

If a coat is advertised as "waterproof", but in the rain it lets water in, can you get a refund for false advertising?

I've been fed up recently with leaky coats that just don't keep rain out. Just bought one off eBay which is described as waterproof.

InsideInsurance

Generally you would get a refund for it not being as described/ being faulty rather than "false advertising"

If you are buying via eBay then things can get more complex depending on if it is new or used, if it is a private seller or a business, where in the world they're based etc

vuvuzela

simmed wrote: »

If a coat is advertised as "waterproof", but in the rain it lets water in, can you get a refund for false advertising?

I've been fed up recently with leaky coats that just don't keep rain out. Just bought one off eBay which is described as waterproof.

What make/model coat is it ?

Mindless_Clone

Was it definitely described as waterproof, and not just shower or rainproof? I understand there is a difference.
I have a coat that's "rainproof" but it will let water in if it's really throwing it down... as I have had ample of opportunity to find out this year.

wealdroam

If a coat is totally waterproof, it is highly likely that you will experience condensation forming on the inside.

This can create the impression that the garment is leaking.

This why we now have the so called breathable waterproof things.

vuvuzela

wealdroam wrote: »

If a coat is totally waterproof, it is highly likely that you will experience condensation forming on the inside.

This can create the impression that the garment is leaking.

This why we now have the so called breathable waterproof things.

Even the breathable ones don't get rid of all the internal moisture/sweat. They do help a lot over a plain old waterproof one tho.

simmed

Mindless_Clone wrote: »

Was it definitely described as waterproof, and not just shower or rainproof? I understand there is a difference.
I have a coat that's "rainproof" but it will let water in if it's really throwing it down... as I have had ample of opportunity to find out this year.

True, also there is "water resistant" which adds to complexity..

But yeah, this coat is described as both "waterproof" and "breathable". If it lets in rain liberally I hope I'm within my rights to ask for a refund..

client1_2

Wait until you get into waterproof shoes, biggest misuse of the term waterproof in advertising.

Mindless_Clone

client1 wrote: »

Wait until you get into waterproof shoes, biggest misuse of the term waterproof in advertising.

True... unless they're Doc Martens of course. Never had a problem with them letting in water (well, not unless they're old and knackered anyway but that only happens once every 10 years or so. )

simmed, if iit's ebay then you can open a "not as described" dispute and ask for a refund. You'll probably have to return the coat though and likely at your own expense.

terra_ferma

InsideInsurance wrote: »

Generally you would get a refund for it not being as described/ being faulty rather than "false advertising"

If you are buying via eBay then things can get more complex depending on if it is new or used, if it is a private seller or a business, where in the world they're based etc

Why would it be complicated?
First you need to contact the seller, and give them the opportunity to put things rights (a polite message, maybe as advised saying 'the item is faulty' rather than 'you lied' ... )
Any good seller would accept a return (I buy a lot off ebay and only choose sellers with at least 99.99% post fb, I've never been let down).

If they don't want to accept a return, you can open a claim via eBay or Paypal (if that's how you paid), for item not as described, and they are very likely to side with you. You have up to 45 days.
new/used, private/business has nothing to do with this process, as far as I know, and neither the type of listing (buy it now or auction).
You would have to pay return postage though, with tracking (even when under DSR you shouldn't have to).

You'll find more info on the help section of ebay, and also on their boards they have a lot of threads about this.
http://pages.ebay.co.uk/help/buyer-protection-faq.html