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Wedding dress consumer rights to return
Good Morning All My fiance bought a wedding dress and its all paid for. she went to collect it on saturday and it does'nt fit and its to small. What rights to refund does she has as she is told it made to measure which if the case then it wrong as measurements dont fit her. They said the seamstress would be able to do…
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Damaged Goods
I bought a single bed at the beginning of May from a company 'Our World of Interiors' it should have been next day delivery, but later that day after the order had been placed I received a phone call saying the bed they had in stock was damaged and not in a satisfactory condition to be sent out. As I was in no rush for the…
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Eu warranty
I purchased a samsung tv in dec 2010 in July this year it blew up. Knowing the guarantee had expired I paid an independent repairer to fox it. However I since found out about the EU warranty so I phoned Tesco Direct and asked them about it, I was told that I was covered under this warranty and after filling out a claim…
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Monitor bought off Ebay with a dead pixel
Hi there everyone. I am a graphic designer. I recently purchased a 24" new monitor from Ebay in a buy it now listing. It has one dead pixel in it, basically one pixel (dot) on the screen always stays white whatever image the monitor is showing. I asked for a refund from the seller due to this being awfully annoying whilst…
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Can a company tell you the wrong cancellation fee?
I recently rang BT and asked for a price to cancel my service. They said £149. I then signed a contract with Sky and two days after being told £149 rang to cancel. They said that the fee was actually £375. After lots of arguments and two complaints I followed it up with an email direct to Sir Ian Livingstone the director.…
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Pizza Hut Rip Off...
I am away on business at the moment, and I am staying in a local premier inn, next to me is a Pizza Hut so after checking in I assumed it would be pretty cheap for me to grap some pizza from pizza hut. I was on my own, and ordered a half and half pizza. When it came it was huge... and the bill was even bigger. £17 for a…
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Credit agreement when part of the order was refused delivery
Hi - Longtime reader but first time poster here. I hope someone may be able to help. My mother purchased 2 sofas through 0% finance - She did so in store and honestly believed that the sofas would both fit in her front room. They were not custom pieces and just standard productions with no customer specifications. When…
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Prosocceruk
Hi back in early June i placed a kit order with this company - their website states kits usually despatched within 10 days but please allow up to 28 working days for any delays. After 2 weeks i emailed asking for an update to which the reply was we are awaiting stock (i assumed they had the stock as they took my money)…
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LG problems and don't know what to do.
Purchased a LG direct drive washing machine July 2010, all was well apart from a niggling problem where the load was often imbalanced and wouldn't complete a spin that got progressively worse. I recently found out that LG had admitted there was a fault with certain machines when they first came out and if you made them…
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Mice problem - want to leave!!!
I've got a mice phobia, can i leave my house if I get this certified by a doctor to leave my rented flat?
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3 Store and accident, where do i stand...
Sorry if this is the wrong place to post this... I was wondering if anyone could help me or advise on my rights. I was in my local 3store today discussing a contract that I had taken out yesterday, the advisor told me to sit down and she proceeded with helping me. She had to go use another pc, while waiting for her a piece…
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credit account without me knowing
Just looking for some advise, I placed an order a few months ago for some clothing from H&M which i paid for by card. Items came all was fine, I had assumed the money had been taken from my account but as I have been in and out of hospital didn't check. Yesterday I logged into H&M on-line and its saying i owe them £xx.xx.…
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Argos pricing query?
Hi guys I was wondering if anyone could help me? I am looking a buying a fridge / freezer from Argos ! They have the same product listed twice with but with a £30 difference ! It's exactly the same item down to the product code! I have tried to buy the cheaper one ! Who wouldn't ??? But its out of stock ! So I have rung…
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UK Hotel complaint - paid twice
Hi Wondering if anyone has any advice. I booked the Eden Plaza Hotel Kensington for 2 nights for my son last year. When he arrived in February, because he didn't have my card they asked him to pay again with his card which he did. They said they would refund me. I had been ill for a while and didn't notice till a couple of…
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item faulty who pays return postage
Hoping someone can confirm if this is correct. If you buy something online and it arrives faulty under SOGA are the company supposed to refund the return postage costs? The company concerned also say they will on the website, but are now saying the item didn't have a hole even though after me emailing photos they admitted…
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Ebay - buyer rights and protection - refund?
Hi, I basically would like a bit of advice on ebay and my rights as buyer. I stupidly have bought an ipod from ebay - second hand....in an auction....rather than buy it now. It arrived today and doesn't even work. Seller described it as : "a couple of scratches. Nothing major" that was the total description. It has a…
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Ebay - buyer who's paid hasn't arranged to get item!
Hi I've sold an item on Ebay but the buyer, who has paid via Paypal, hasn't been in touch about either collecting it or it being sent by courier etc. I've tried to contact him several times but he hasn't bothered to respond. I am now unsure what to do and how long I have to legally wait before I can list it again? Any help…
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Issue With Next Directory
Back in January 2012, I ordered a few items from Next with the intention of sending back the ones I didn't like/didn't fit. This went well, bar one suit jacket which they failed to credit to my account. It was £50 in the sale. I called them up and was fobbed off (was told to wait a further week each time I called). I…
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TalkTalk overcharged I cancel direct debit, they charge me more
Basically when I signed up I went for a £25 offer which they said they would credit me straight away, First the engineer took over my Sky line instead of just using the 2nd line(which had dial tone and phone number and confirmed working by engineer) then TT charged me for a new line! The charge was not for the engineer…
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Halfords Carrera Bike
Hi, I bought a Carrera Crossfire 3 from Halfords at the end of March this year, since then the front wheel has collapsed (which they replaced) but now the paint has started to bubble in 2 places and a spoke has broken on the rear wheel. They have said they will fix the spoke and the buckle caused by the broken spoke but…
