Monitor bought off Ebay with a dead pixel

PyrO

Hi there everyone.

I am a graphic designer. I recently purchased a 24" new monitor from Ebay in a buy it now listing.

It has one dead pixel in it, basically one pixel (dot) on the screen always stays white whatever image the monitor is showing.

I asked for a refund from the seller due to this being awfully annoying whilst carrying out detailed graphic design. I stated this.

The reply I got was 'Look in the manual'. The documents which came with the monitor (written by the manufacturer? Branded by them..) state that there has to be under 99.9% of the screen working in order for a replacement.

My question is, is this fair? What can I do?

Thanks in advance!

Valli

How recently?

was this a business seller?

PyrO

Valli wrote: »

How recently?

was this a business seller?

This was indeed a business seller, and it was purchased approximately 28 days ago, although I got in touch with them about the issue at around 20 days.

pcombo

you cant return a monitor if it has one dead pixel.

take your finger and slightly go round in cirlces over the dead pixel bit, sometimes it can reposition it back.

I have a dead pixel on my monitor i got from ebuyer and they refused to accept return, but i found out when i touched the bit it went away.

Valli

http://pages.ebay.co.uk/help/policies/business.html

I *think* you can return it as faulty and claim back through paypal. Those ^ are ebays policies re business sellers; you may have to pay for return. Hopefully someone will be along who knows more than me in a bit!

pcombo

Read this.

Manufacturer policy
In LCD manufacture, it is common for a display to be manufactured that has a number of sub-pixel defects (each pixel is composed of three primary-colored sub-pixels). The number of faulty pixels tolerated, before a screen is rejected, is dependent on the class that the manufacturer has given the display (although officially described by the ISO 13406-2 standard, not all manufacturers interpret this standard the same way, or follow it at all).
Some manufacturers have a zero-tolerance policy with regard to LCD screens, rejecting all units found to have any number of (sub-)pixel defects. Displays meeting this standard are deemed Class I. Other manufacturers reject displays according to the number of total defects, the number of defects in a given group (e.g., 1 dead pixel or 3 stuck sub-pixels in a 5×5 pixel area), or other criteria.
In some cases, a manufacturer sends all screens to sale, and then replaces the screen if the customer reports the unit as faulty, and the defective pixels meet their minimum requirements for return.[5] Some screens come with a leaflet stating how many dead pixels they are allowed to have before the owner can send them back to the manufacturer. Dead pixels may tend to occur in clusters; in most cases, displays with such a cluster problem can be sent back to the manufacturer.

PyrO

pcombo wrote: »

Read this.

Hmm, it's quite hard to believe that the screen market is such a minefield. Just luck whether or not you get a perfect monitor? Hah.

Ah well.

pcombo

PyrO wrote: »

Hmm, it's quite hard to believe that the screen market is such a minefield. Just luck whether or not you get a perfect monitor? Hah.

Ah well.

I was annoyed to. I spent £120 on a viewsonic from ebuyer. Only to be told its pot luck if u get a monitor with a dead pixel.

LED is the way forward next time

Nilrem

PyrO wrote: »

Hmm, it's quite hard to believe that the screen market is such a minefield. Just luck whether or not you get a perfect monitor? Hah.

Ah well.

Some monitors do come with a "premium" guarantee when it comes to dead pixels, usually you pay extra for it though (IIRC Dell for example offer it on their Ultrasharp range, which usually have a better panel all round than their cheaper ones).

Unfortunately one stuck pixel isn't classed as a fault under almost any of the industry standards as it is/was extremely hard to make sure every panel was perfect, and at one point the only people to get guaranteed perfect panels were the military and medical people as they were willing to pay the hefty premium as it was potentially life or death.

wesleyad

Surely you could have returned under distance selling regs anyway?

paddyrg

pcombo wrote: »

I was annoyed to. I spent £120 on a viewsonic from ebuyer. Only to be told its pot luck if u get a monitor with a dead pixel.

LED is the way forward next time

'LED' Monitors and TV's just have LED backlighting on an LCD panel (what you have already).

You do seem to have been unlucky - manufacturing methods have improved and improved, so dead pixels are rarer than they used to be (they used to be horridly common back when a 640x480 or 800x600 monitor would set you back well over a grand.