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Can I get a refund - are they within their rights???
[FONT="]Hi all[/FONT] [FONT="][/FONT] [FONT="]A Thames swim I entered was cancelled due to poor water quality. I have been offerred two alternative, but I can't make either of them. I've been advised by the event organisers that I am not entitled to a refund. Is that right??? [/FONT] [FONT="][/FONT]…
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Faulty Mattress
PLEASE, can someone help me make sense of the ‘sale of goods act’. I purchased a ‘Reylon reactafoam mattress’ from Benson for Beds in February 2009, which came with a 6 year guarantee. About 6 months ago I noticed the mattress was beginning to split. As I could’t find my sales documentation at the time I simply moved to…
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Urgent advice needed re rights over faulty furniture
Please help! My parents recently had a delivery of furniture - 2 dining tables and chairs and a computer desk totaling over £1500. This required to be built up by them. On opening both tables were found to be dented on top- the marks corresponded to marks on the outer packaging so the damage was obviously done in transit.…
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Oven - broken,please help.
i was hoping someone maybe able to help me and tell me if its worth pursuing the company who made my oven. its a double oven but the large main oven has stopped working. its less than a year old,was bought last december - from best buy who are now closed. ti know i can contact the company direct and things are usually…
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Very trying to deny DSR
I get a bit annoyed that companies don't follow the DSR. This is the responce I got from Very Now, I am right thinking thats wrong aren't i?
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Cancelling Times iPad subscription
I just called The times online to cancel my iPad subscription as I'm about to take a year out travelling and I don't won't the cost, certainly not on a service I may not be able to acesss, they say I am locked into a years contract and cannot cancel. Is there anything to stop me just cancelling the direct debit to stop the…
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Chargeback on PayPal
Hey, wonder if anybody can help me here? I'm not sure if this is the right forum bit for it but i'll give it a go. Basically, i used to run my own little clothing site of clothes i used to make. Only about 3 items a week and nothing particularly high value, i just did it to make a bit of extra food money as i'm a student.…
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Debenhams - when is an item faulty?
Hello I feel a bit bad about my first post here being a complaint, but I'm quite angry about this. I bought a jacket from Debenhams, and within a few wears the fabric began separating at the seam (because the fabric was blue with white flecks, this has resulted in a white line appearing down the seam). I tried to return…
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Retailers obligation for heavily reduced items
Hi Guys, Last year (within the 12 month guarantee period) I purchased an Epson projector in a Tesco store that was reduced to clear. To my sheer luck I managed to stumble across it at a very heavily reduced price which had been further reduced by the time I got to the till. I basically ended up paying under £200 for a…
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Royal Mail Redirection
We moved to a new address 3 weeks ago and set up a mail redirection through Royal Mail. We are having problems with the redirection as the post is still going to the old address, just 2 miles up the road so we go and collect it, but I am fuming as we paid £141 (3x£47) for the post redirection. I have already complained…
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Anyone got Royal Mail to pay for damaged item, when they initially refused?
I sent an item wrapped in cardboard in a jiffy bag with fragile tape on the outside, royalmail damaged the item and are refusing to pay for the damage due to their 'insufficient packaging' and not conform to their guidelines reasons. I believe the item were adequately packaged and that they have not handle the item with…
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What costs does a retailer have to refund when they refuse to exchange item.....
....that the manufacturer then finds faulty? The full story: I purchased a PC power supply from Scan.co.uk around Christmas 2011. It developed a fault March/April and I returned it to Scan. I was originally going to go straight to the manufacturer (OCZ) however their European returns/support is in the Netherlands and a…
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£160 for a bit of paperwork!?
I got a call from CreditFix one evening and we looked into an IVA. They sent a rep around to go through my documents (income and outgoings). THey copied some of my ID and went away. A month later I got the paperwork through from Creditfix. It contained many documents that I had to sign to give permissions for them to act…
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faulty worktop - who's liable?????
I'd be so grateful for anyone's help & advice........... One of my kitchen worktops have developed a 4inch crack. I've contacted the manufacturer who sent out an inspector. The manufacturer have now stated that they are not liable because the dishwasher (underneath the crack) was not fitted with a difuser. The worktop…
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tv licence question
Not sure if this is the right thread but here goes. In Feb this year my partner and I moved in together and of course we had to get a tv licence. This is the 1st time I have have moved so its all new to me, so she sorted every thing out. any ways with the licence you have to pay double the price for the 1st 6 month then it…
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Breakdown cover refund
hope this is in the right place as this is my first post. I am trying to get a refund from Kwik Fit for my breakdown cover. They incorrectly took money from mine and my partners bank account. I contacted them and said that I wanted a refund and they were quite difficult and not at all helpful. so I spoke to my bank who…
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Faulty tv brought three weeks ago am i entitled to refund
Brought TV from Comet a few weeks ago. Went faulty within ten days> returned it, they've said it's unrepairable. They want to exchange. I asked on phone for full refund. They said that it is at store manager's discretion. Am I right in thinking I can ask for a refund rather than an exchange ? Can they refuse this in favour…
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Bodyshop woes
I recently had to get some body work completed on my damaged car, after someone forced me off the road and drove off without stopping. My neighbour is a welder at a bodyshop and offered to correct the damage. I had a spare door in perfect condition, and ordered a new rear quarter panel from the car manufacturers. They…
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MSE News: Dodgy Olympics tickets to be refunded
"Sports fans who bought potentially invalid London 2012 Olympics tickets from Norwegian traders are to be refunded..." Read the full story: Dodgy Olympics tickets to be refunded
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Car Insurance Cancelled.
Hello all, not sure if this is in the correct place. Basically I have just had an insurance policy canccelled, the reason is: - Undisclosed conviction (I did forget to mention on the phone but edited on the document before signing and sending back, I then spoke to them on the phone and explained. They said this was fine. I…
