We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Faulty tv brought three weeks ago am i entitled to refund

Brought TV from Comet a few weeks ago. Went faulty within ten days> returned it, they've said it's unrepairable. They want to exchange. I asked on phone for full refund. They said that it is at store manager's discretion.

Am I right in thinking I can ask for a refund rather than an exchange ? Can they refuse this in favour of an exchange ? I'm going in this morning so could do with knowing ASAP.

Thanks

Comments

  • I'd suggest that ten days is short enough time for you to reject outright and claim a full refund. Whether the retailer agrees or not is the sticking point. You may need to go to court to enforce your rights.

    I am pretty sure with the retailer in question they will probably try and fob you off with going to the manufacturer. Stand your ground and ask to speak to the manager.
    Thinking critically since 1996....
  • They were eminently reasonable. Didn't even try and talk me into an exchange.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    And for future reference, to help educate the world, the word is Bought not Brought. ;)

    If you Buy something then later on you can say you Bought it.
    If you Bring something then later on you can say you Brought it.

    :)
  • They were eminently reasonable. Didn't even try and talk me into an exchange.

    That was probably down to YOU being eminently reasonable too. Often posters go in shouting the odds demanding their "rights" and it is no wonder many shops are then more difficult to deal with.

    Well done on a good result. :beer:
    Thinking critically since 1996....
  • vyle
    vyle Posts: 2,379 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    bod1467 wrote: »
    And for future reference, to help educate the world, the word is Bought not Brought. ;)

    If you Buy something then later on you can say you Bought it.
    If you Bring something then later on you can say you Brought it.

    :)

    I can't stand "brung." I know it is supposedly a real word according to some, but it's horrible, almost as bad as "addicting."
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 346.7K Banking & Borrowing
  • 251.4K Reduce Debt & Boost Income
  • 451.4K Spending & Discounts
  • 238.9K Work, Benefits & Business
  • 614.3K Mortgages, Homes & Bills
  • 174.8K Life & Family
  • 252.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.