Prosocceruk

Jiminy_Cricket_2

Hi back in early June i placed a kit order with this company - their website states kits usually despatched within 10 days but please allow up to 28 working days for any delays. After 2 weeks i emailed asking for an update to which the reply was we are awaiting stock (i assumed they had the stock as they took my money) another 2 weeks later i emailed again this time no reply. After another 2 weeks i emailed again via the site and received the answer we will chase the order for you. Ok, im pretty patient, another 2 weeks i decide to ring them and spoke to a girl who went away to find out, came back and said we may have your order the end of August (more than 9 weeks) to which i said ok that will be too late as they are short sleeved kits for the summer tournaments which will have already passed. She then told me i could cancel my order (which would incur a 25% fine) i told her that i want a full refund as they cannot fulfill my order. She said put it in writing which i did via email. I requested a full REFUND as they do not have to stock. I recieved an email back confirming i had cancelled my order! I am still waiting for my refund...can someone tell me where i stand? I am of the opinion they should not have taken my cash for stock they did not have and had no knowledge of when they would have!

zaax

Have you read the links above about getting your money back?

Alfonso_Roca

Hello,

I have just read what have happened to you and I had the same problem with that company, such an unreliable company!

Did you finally get any solution? that would be helpful to know. I am lost right now.

Thanks

Alfonso Roca

Jiminy_Cricket wrote: »

Hi back in early June i placed a kit order with this company - their website states kits usually despatched within 10 days but please allow up to 28 working days for any delays. After 2 weeks i emailed asking for an update to which the reply was we are awaiting stock (i assumed they had the stock as they took my money) another 2 weeks later i emailed again this time no reply. After another 2 weeks i emailed again via the site and received the answer we will chase the order for you. Ok, im pretty patient, another 2 weeks i decide to ring them and spoke to a girl who went away to find out, came back and said we may have your order the end of August (more than 9 weeks) to which i said ok that will be too late as they are short sleeved kits for the summer tournaments which will have already passed. She then told me i could cancel my order (which would incur a 25% fine) i told her that i want a full refund as they cannot fulfill my order. She said put it in writing which i did via email. I requested a full REFUND as they do not have to stock. I recieved an email back confirming i had cancelled my order! I am still waiting for my refund...can someone tell me where i stand? I am of the opinion they should not have taken my cash for stock they did not have and had no knowledge of when they would have!