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Currys Oven
My elderly (84 years old) grandmother purchased an all in one oven and hob from Currys on 2nd August. AEG Model 49002VMN (along with a 5 year extended warranty, but thats a different and equally annoying story). It has a very fiddly method of operation and in my opinion not suitable for the purchaser. The buttons are very…
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New roof leaking
Hi guys; I'm also going to post this on the 'in my home' board as I'm not sure which is most appropraite. Two years ago we had a single storey extension built on the side of the house. Following the very heavy rain in April/May (and all that has followed) the roof has leaked. It appears to be leaking along the flashing…
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2nd Floor Flat Delivery
Has anyone else been told that they can’t have a delivery of white goods, in this case a washing machine to a second floor flat because there are too many steps? Apparently, Expert Logistics drivers/ delivery men can refuse to deliver if there are more than 26 steps. I made it clear that there was about 44 steps to the…
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hotel complaint
Have just stopped 2 nights in a 3 star hotel cost £340 paid on credit card. When i booked over phone i asked if they could accomadate 2 small boys husband & wife and nan (oap) was told a family suite was best for us. When checked in a lady was complaining about previous nights noise. When we were shown to our room we had…
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Payment Dilemma
Hi All, I wasn't sure where to post this so hope this is the right place. I have a bit of a dilemma and I could do with some advice. 4 weeks I ago I ordered an expensive item from a large online company in Germany, I had some issues with the payment due to the large amount but I phoned the bank and they cleared the…
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Glazing Contract Cancellation?
Hello Last monday I stupidly signed a contract to have my winows replaced. It was late (so late the salesman couln't take my deposit) and I was blown away by the deal. The following morning I came to my senses and contacted the salesman first thing. He wouldn't let it go and kept counter offering the already 'rock bottom…
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Undercharged in store
We had a family day out yesterday, we went into a well know bear store and I paid using my card. However, we got home to a message on the answermachine from someone at the store saying they had undercharged me, and need me to phone back and pay with my card over the phone. I've checked the bank, and defintely there was an…
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Replacing a borrowed drill
This is on behalf of a friend. He was lent a specialist drill on the understanding that if he took the cover off the warranty was void and he would replace it He did take the cover of the look inside, with the agreement of the owner. He returned it in November after having it for about a week. Now the owner says it is…
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returning fruit
Hi, Sometimes when I buy fruit from a supermarket, it tastes so bad, I have to chuck it away, After having discarded a very mushy tasteless box of blueberries I noticed on the label where it says "We are happy to refund or replace any Tesco Product which falls below the high standard you expect. Just ask any member of…
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almost caught again
:( A few years ago I was caught in a supposed contract involving recurring payments from which I was able to extract myself and have been wary since, I was shocked then to discover today checking my bank statement on line, that last Friday I apparently did it again with a companycalled 'completesavings.com.' On telephoning…
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PC World forcing extras
Hi there I saw a laptop online and went down to my local store to purchase it. I'm not exactly a novice when it comes to computers - I work in IT so I know more than enough to get me by. All I wanted was the laptop but the salesman insisted on picking up a bag, anti virus, cloud backup and the "whatever happens" guarantee.…
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Epress scam/fraudsters
I got a call last Thursday asking me if I would like to place an ad in a new magazine which was going out to all emergency service personal in my county. It sounded right up my street for my business and also in my price bracket for marketing and said yes. About an hour later I got another call confirming I wanted to run…
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HP laptop on credit from littlewoods - need to return
Hi all, I am new to this forum and this is my first time posting here. Last Tuesday, I purchased a laptop from littlewoods on pay monthly, 12 recurring payments of about £53 monthly. I paid £52 up front. It was £679 from their website. I received the laptop on Thursday last week, and since then I have decided that I am not…
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Customs Duty and VAT
I have just received a nasty surprise in the form of a bill for £80.94 from DHL to reimburse them for payments to customs for a clothing order from China. I ordered two dresses and with the agreement of the manufacturer, returned one of them as it was faulty. I have already had to pay for the return, do I also have to pay…
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Banned from paid for subscription website
I've been banned from an online football management game I pay to play for using fruity language in a "Newspaper" section against a player that was constantly cheating. I have 6 months remaining on my membership but can no longer log in. I contacted the admins and just got an automated response stating that I am now…
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mrs browns boys dvd series one
My mum bought the dvd series one last weekend but she says that disc one and disc two are the same! I looked at the discs and they are labelled as disc one and disc two, but she says the same episodes are on each, does anyone know why this is? a bit disappointed as she bought it thinking it was two dvd's full of different…
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New Look lying about refund amount
Hi, I'm hoping someone can help me. I bough some shoes online in May, paid for delivery. Returned them within a week or so, and I was entitled to a full refund INCLUDING DELIVERY CHARGE REFUND, which New Look confirmed to me on the phone. 3 months later and they have only refunded me the cost of the item, not the delivery…
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My rights-What can I do?
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Faulty Radio Controlled Car - Distance Selling Regulations
I purchased a new radio controlled truck which is RTR (ready to run) online 6 days ago for over £200 on my credit card. After approximately 1 1/2 hours use the speed controller started smoking and now whenever the battery is plugged in the speed controller smokes and does not function. I called the online model shop this…
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New guy with a problem
I was walking though WHSmiths with my wife about a month ago, as I passed a shelf my shirt caught on a sharp edge resulting the shirt ripping and leaving a large hole. I showed the shelf and my shirt to a member of staff, the manager was called and he was also shown, he took my details and i left. I received an e-mail…
