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Nursery Claiming we Owe them Money
My daughter attends a nursery and has done for about 2 and a half years. We've recently had a "debt" collection letter claiming we owe them about 40 quid. They supplied a copy of two bills they we claimed hadn't paid in full, however I can prove beyond all doubt these bills were in fact paid in full. On speaking to them…
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Chemist Direct - Refuse to offer refund!
I ordered some worm treatment for my puppy from chemist direct. By the time they delivered the item (2 weeks later) my puppy was now over the weight suitable for this product. Chemist Direct have refused to refused to accept the item back claiming that "pharmaceuticals are exempt from the Distance Selling Regulations".…
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help
i bought a pushchair last november and the last couple of months its been sent back twice with the same problem so ive had no pushchair for my two year old the first time and the second time they gave me a loan buggy which id be embarressed to put out for the binmen so i wouldnt use it as i didnt think it was safe and it…
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Football ticket undercharged?
My boyfriend and I recently bought season tickets for our local football club on their online system. The transaction went through and we got a receipt to confirm the transaction and payment (of the advertised price). We then went down to the club a few days later to pick up the season tickets, which are in the form of…
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help with gym membership
hello all, any help would be much appreciated... I've recently joined a gym that uses an accounts management company to deal with the memberships and the payments side of things. The company is called ashbourne management. On signing up online to the membership they over-charged me by £27.50. I promptly contacted both the…
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Annoying £4 problem
New here but any advice gratefully received to insignificant but annoying problem... On Sunday I placed an online order with a well-known high street women's retailer. The website offered free express delivery for orders over £30, which mine was. I checked carefully and the only detail given was that it would be 'applied…
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barclays rip off students
my son went on a course with access2trades and signed a contract for the supply of the course. problem is Barclays partner finance forced access into liquidation. six months later they took it upon themselves to elect OLCI as the course provider which most students did not want, my son was refused essential course…
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Yodel Delivery company
Initially at around 1pm on Friday 3rd August I used the Interparcel online tracking to see that our parcel hadn’t been tracked since 1st August. I was concerned and contacted Interparcel via the online chat function on their website using the tracking number given to me by Paula the seller. I was connected to Rebecca…
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Ordered & Paid on-line now got VAT invoice?
Back in May I ordered some Jubilee medals on-line from the Royal Mint. As normal I paid the full amount along with delivery charge. The items arrived promptly with no problems. A few weeks ago I received a letter from the Royal Mint, it was an invoice for VAT??? I assumed i'd been charged the full amount when I made the…
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Faulty contract mobile phone after 7 months
Hi, In January I got a contract through buymobilephones.net for a 24 month Samsung Galaxy W with Three. The phone has always been a bit slow, but recently it has started being unusable, as it freezes up and does not recover. Also, last night as it was charging on the pillow next to me, I 'burnt' myself on the phone as it…
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Underhanded - signed up to something in the small print
Hi all I was checking my bank account and saw a transaction that I didn't recognise so I called the bank. It turns out that it is something that I have signed up for as the direct debit is setup properly. The company in question is TMTI Ltd. I found there website but this doesn't help as they are a parent company for many…
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Banned from Carphone Warehouse
Today I was banned from ever buying anything ever again from Carphone Warehouse online shop, after their anti-fraud system wrongly flagged my transaction as suspicious. They said the decision is non-debatable. I am not to call back. I am not to argue or try to explain. Their decision is final. No purchases will be allowed…
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Who pays? The shop or the manufacturer?
I recently bought a knee support from an online retailer. After taking it on holiday with me I found one if the metal supports kept falling out because the stitching was wonky and it wasn't sewn in properly. The retailer was apologetic and sent me a returns label, I sent it back and waited. And waited. For my refund. I…
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Abstract bathrooms or Victorian bathrooms 4U or Sanctuary bathrooms???
Hello, any help would be appreciated. I purchased an expensive item from: Abstractbathrooms.co.uk a few weeks back. The money was paid via world pay. As I had not heard anything from them, I tried to phone them but none of their contact numbers worked. So I checked my online bank statement to find that the money had been…
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Defective Suitcase Help Please !!
Hi Guys, I would really appreciate any guidance anyone can offer with this one! My husband bought a Tripp suitcase online (not sure offhand whether he paid by credit or debit card) On the second occasion of using the case one of the wheels fell off! Now this was not an inexpensive piece of luggage, and came with a 5 year…
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Cash4discs ceased trading?
Hi I recently sent box of games/cds to Cash4discs. Received two emails, the last one saying I would be sent cheque for items - that was on the 20th July. I have just went online to log onto their website but it has disappeared - they seem to have ceased trading. Can anyone advise me on my rights or my next steps on how to…
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Can I get my money back?
Hi all, I'm hoping for some advice from experienced moneysaving forum posters. I bought a tent from a well known chain-store last week. We used it for 4 days and every 48 hours something broke or fell off. I returned it tonight and was told that they will only give me a replacement and not give me my money back. What do…
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Motorcycle mayhem
Thanks for your help on this one, will let you know the result.
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7 year old ebay fees?
Debt collectors just sent me a letter demanding payment of a £90 bill from ebay regarding an account I closed in July 2005! Does anyone know if they can legally chase me for this? They say they sent emails to a 7 year defunct email address, but never contacted me by mail to settle this & years later, this. Would it be…
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Dear Cash Generator
Dear Cash Generator, I know that you hate statutory consumer rights, truly I do. Why else would you only allow only 24 hours to return a mobile phone if it doesn’t work? I am willing to accept that flaw though because, in general, I love how you help those with no money to sell what little goods they may possess. I have to…
