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comet fridge freezer
purchased fridge freezer 18 ago now gone wrong. contacted comet who said it was ok on day of purchase we will fix it for £119. i lost £100 worth of food. there customer service is rubbish.i do not think that 18 months working is a reasonable time before going wrong comments please
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Paypal chargeback for item sold in April
Hi. I am new to the forum, I hope someone can help me - it does seem to be a common problem... Paypal have just slapped a chargeback on my account for an item I sold on April 10th. The buyer claims the transaction was not authorised by her and therefore the cc company has applied the chargeback, my account is in the red by…
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Bridesmaid Dress Nightmare
Hi, I don't know if anyone can help, and i'm really not sure what consumer rights say about this type of thing but here goes! My best friends cousin is her bridesmaid for next saturday, 18th. Shes 6. We went into the bridal wear store in February to tell the shop owner what dresses were required, 2 flower girl dresses were…
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Order cancellation timescale??
Hi Guys, THIS IS A LONG ONE, BUT HOPEFULLY YOU GET THE FULL PICTURE. I hope someone can shed some light on this for me... I have been in touch with citizens advice and they have helped, but this is the whole story and just want to see if I am right before I take it a step further... This all started on 20th July with an…
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Your Own Store Complaint
Hello, In May of 2011 I bought a website from bright light media. The website was bought for over £3200 and promised with work an income of £26+ a year. I believed this and invested over £7k into SEO to make it work. I made £50 over the year. I am not happy with this purchase and the advertisement of the websites is very…
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Dreams is a nightmare!
Four months ago, I bought a new house and then put in an order with dreams for new furniture: the first a bed, delivered and lovely; the second for two sets of drawers and a wardrobe...not so lovely! The drawers are fine but I have today received the forth damaged wardrobe and so the order is still incomplete. Dreams took…
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Faulty brand new car on Personal contract Hire HELP PLEASE!
Hi, I am hoping you guys can help me please! On July 30th I collected a brand new SEAT Exeo sports tourer from a Vehicle Contracts office, this is the firm who secured the price, ran the credit checks and handled the agreements (Brokers I suppose is the correct term?) Just 2 days later I noticed that the passenger floor…
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Grrrrr
Someone damages a car causing £2000+ worth of damage - by kicking it (cars only worth £3000) Cops ask for quotes as the "perp" is nicked bang to rights, make him pay, etc Cops send the guy the HIGHEST quote (twice the lowest) and now say its too high, tough, they will just charge him with criminal damage the car is in…
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lying seller.
Hi, hoping for some advise,I bought an item from preloved,seller asked if I would pay by bank transfer,rather than paypal as she wanted the money take her kids to a horse show(it was only £15) I stupidly trusted her and did that straight away, she said it hadnt gone in to her a/c(it was a friday afternoon) so would have to…
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Clouds Memory Foam - how can I claim?
Hi, I purchased a bed from Clouds Memory Foam after an offer on the Groupon site. After waiting 2.5 months for delivery I finally received it in December 2011. However, since then I have had nothing but quality issues and cannot, despite a numerouos emails and phonecalls, get anyone to respond to me. I have contacted…
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Proof of delivery for non delivered item
Hi all, I order a graphics card and a motherboard for a computer i was building with an (reputable) online retailer last october. They delivered the items, but the graphics card was dead on arrival. I returned the faulty item (in november), and asked for a refund, which I got. The motherboard has recently started playing…
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Packaging for repair under Sale of Goods Act
Back in May I purchased a 30" LCD computer monitor which started to have problems displaying an image about 3 weeks ago. Both the vendor and the manufacturer agree it needs repairing and both are willing to send a courier to pick it up and get it repaired free of charge. Where I am coming unstuck is that neither is willing…
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Comet Warranty - Advise please
Hi, I purchased a TV about 3 years ago from Comet, The tv at the time cost me £700, I purchased the Total Product Cover warranty which also covers accidental damage, 2 weeks ago I was moving the tv to another room and it slipped out my ends, to cut a long story short it was damaged, So I phoned up and the engineers came,…
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Withholding wedding photos
I got married in May and hired a wedding photographer for the day. I paid £1050 for a package that included the photographer on the day and a professional wedding album. It was all arranged by email and paid in advance by bank transfer. The photographer has just been in contact 3 months later to say that the wedding album…
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Advice sought re getting refund from seller for cost of returning defective goods
Hi. Roughly 3 weeks ago I ordered 4 items from a 3rd party seller via Amazon. The goods arrived in inadequate packaging, and 1 of the items was defective, so I returned all 4 items to the seller for a refund. The seller has refunded the cost of the order but not the cost of returning the items. My understanding of the Sale…
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Major part of order not in stock. Still paying shipping for rest?
Hi, What would you expect to happen in this situation? Needed a bulb for a fish tank. Looked online and the cheapest place (including shipping) happened to be an online pharmacy. As we were placing an order anyway (and paying fixed shipping costs) we decided to add some hayfevor tablets to the order. Order arrives a few…
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Pay extra for replacement item?
Hi I have just arranged a replacement freezer for a faulty model. The exact model is not made any more and the new one is more expensive. I have been told I can have the replacement if I pay the difference. I queried this with Co-Op electricals and they rang their HQ who said this was correct. Can someone advise if this is…
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Yodel-Forged signature
Hi Am looking for some advice re the above useless delivery company. My partner ordered some wire value £40 online which was supposed to be delivered by Yodel yesterday to a business address. I waited until 5pm and left the office. At this time there was 20 other people to sign for a delivery. The office closed for the day…
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Mis-labelled goods? Or am I confused?
I purchased a laptop for £299.99 from Comet last Friday. It was advertised as having a 500gb HDD. There is even a sticker on the unit advertising it as such. However, today I noticed that, according to the properties on the laptop, it's a 450gb hard drive, and only around 415gb is usable (after the OS etc) I think that…
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refused credit then item arrived
Hi. 1st poster... Only to put it briefly. I ordered some jewellery for my wife as it offered good finance terms and I wasn't in a position to pay that amount out in cash. So I proceeded with the application (which on every page had approved) then finally... we request more information... please call us. I called and they…
