Paypal chargeback for item sold in April

purreedy

Hi.

I am new to the forum, I hope someone can help me - it does seem to be a common problem...

Paypal have just slapped a chargeback on my account for an item I sold on April 10th. The buyer claims the transaction was not authorised by her and therefore the cc company has applied the chargeback, my account is in the red by a substantial amount. I just sold a load of items yesterday too, some of which are still awaiting payment. That money will get swallowed up by the negative balance, so I won't be getting any of it for the time being.

I've spoken to paypal about it as the buyer left me positive feedback on April 20th about the item. Surely, I said, this constitutes proof they received the item? Apparently not, and I now have to prove that I actually sent the item to them. What?

How that this be correct? As soon as she left me feedback, and as soon as I ever receive feedback, I consider the sale finished and all the paperwork is usually filed in the bin.

I have still got to check at home in case I have by some miracle kept the proof of postage. But added to this, because the transaction was more than 3 months ago, ebay doesn't have the detailed information about the sale either, making it very difficult for me to build a case in my defence.

Anyone got any advice about this or experienced the same/similar. Am I right in getting that sinking feeling I won't ever see that money again?

I've already been told that unless I have got proof of postage, I don't stand a chance of resolving this in my favour. This seems incredibly unfair of course. Has anyone successfully managed to negotiate their way out of this awful situation?

Thank you.

Valli

try the e bay board - PM a board guide and ask for this to be moved.

bris

Buyer protection requires you to provide Paypal with proof that it was sent to the correct address. If you don't have proof or postage you will lose.

custardy

you need to keep your "paperwork" for at least 6 months

arcon5

Have you made any contact with the buyer yet? Have you any previous correspondence confirming receipt of delivery? If not can you email the buyer with the aim of getting something in writing accepting they made the order or (more unlikely) they received the order..

The trail of thought here is that if you cannot get PayPal to see sense to pursue the buyer directly via the courts...

Another high risk option that would see your PayPal eBay privelidges end is to cancel the recent transactions and let eBay refund the customer therefore leaving PayPal to pursue you fOr the chargeback amount - but you would need to read the PayPal user agreement to check you and they have followed the terms surrounding chargebacks correctly...

zenmaster

custardy wrote: »

you need to keep your "paperwork" for at least 6 [STRIKE]months[/STRIKE] years

If you are a trader,

arcon5

zenmaster wrote: »

If you are a trader,

Traders don't need to keep proof of postage or delivery for 6 years.

soolin

zenmaster wrote: »

If you are a trader,

I need my postal receipts for 6 years only if they form part of my 'books' ie they have costs or money receipts on them. The actual POPs just showing names and addresses I don't need as they would not be part of any HMRC audit.

However, I do tend to keep mine for ever as my simple system of bagging them up every month and then throwing them away 7 months later doesn't realy work as I am too disorganised.