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Am I entitled to a refund?
Hi, I know that I'm probably the one of the million people that ask a question to which there is plenty of advice out there but i was looking for some opinions on my exact situation and where i stand. I bought a bike 1year and a week ago from a well known high street retailer for £759.99. Since my purchase the bike has…
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Advertising something they do not sell?
Hello! I was wondering if anyone had an idea of where you stand when a company advertise something that actually turns out that they do not sell? I wanted to order a phone set that was advertised on the web page but stated that they would email me when they came in stock. I called customer service to see if indeed they…
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Advice on compensation,please.
Hi I'm hoping someone can advise me. I think the most straightforward way for me to fill you in on the background of my issue is to include copies of emails sent and received so far: Dear Mr. xxx, I write to complain about two issues. The first being the packaging of the above named product. I bought the product along with…
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Help with a letter I want to send to Nokia's CEO
As per the title really, I've had loads of trouble with my Nokia phone. Not sure if I am onto a loser really but I cant afford to just drop it as I am finding money to be quite tight at the moment. Dear Sir, I have had a Nokia X6 sat in the drawer now for some months and happened to mention why this is to a friend who…
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Amazon Gift Cards - Money for Nothing?
Some time ago I was given an Amazon Gift Card, which I lost and only found today. I went to set it up on my account to find that it had expired. Sure enough when I looked at the certificate it had an expiry date on it. So what happens if the certificate is not redeemed, does the donor get their money back? - if so I am…
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Broken glasses - advice please
Hello, I'm after some advice please with regard to my husbands glasses which have recently broken. They were purchased from Boots in April 2011 & last week the bridge of the glasses just detached from the frame on one side whilst he was cleaning them. He took them into the store from where they were purchased and was…
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Tesco overcharging
My local Tesco often has reduced items, however, most of the time at the till, the original price is charged. I only notice when I get home and check the receipt. Have others experienced this? I email Tesco customer service and they add Clubcard points as cash equivalent, or post me a Tesco money card. It seems to be a…
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Dorothy Perkins Card - talking to a brick wall?
Hi I've sent DP card a complaint and have had the following response - what should i send next as none of the issues that i raised have been addressed am i talking to a brick wall?? Original communication sent I'm very dissatisfied with the level of service that I have experienced with my Dorothy Perkins card. The two…
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Deposit on wedding - help needed!
Is there (lawfully) such a thing as a non-refundable deposit? We paid a £750 deposit to a hotel on a wedding for July 2013 to save our date, then we were sent a wedding contract which we didn't sign until we had decided what to do for certain. We changed our mind regarding our date after deciding we are going to need more…
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tesco over-carbonated water causing damage.
hey there, this might sound a little odd but it's a pretty bad situation so i thought i'd come and ask and see if anybody thought i'd have a chance with any kind of compensation from tesco. tesco currently have a pretty good offer of 4 of their 1 litre sparkling flavoured waters for £1.50, i've been buying them for the…
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Holiday Cottage not as described - what to do?
Hi all, We have arrived at our holiday cottage and it's severely not as described - for multiple reasons really. It's very grime/ dirty It isn't high specification It isn't child friendly It has restricted wi-fi Amongst other issues, On their website it states the opposite against this of course... I booked independently…
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Orange and Lloyds
I mentioned this some time ago, and seem to be getting no further with Orange as a result of this; Lloyds have been perfectly co-operative with this one. There are some disputes regarding payments made to Orange on account, with DD's being taken from Lloyds and a £300 payment shown as bouncing from Natwest that was made on…
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Faulty Item sold on sale won't replace...
Hi, I''m wondering if anyone can give me urgent help? I bought a camera on 50% sale price and after 2 weeks its became faulty. I have called the store and they advised that they would replace the camera but the camera I purchased was no longer available and that they will replace it for a camera at the value i paid, not…
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Argos online and used items sold as new
Hi I bought a Canon flash from Argos online, when I received itthe external cardboard box was sealed and the fragile tape was intact. When I opened it and took out the carton the flash was in, it was torn and the item inside was very second hand, I immediately phoned Argos customer help line who apologised and said I would…
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Section 75 refund for consequential losses
I have written a separate thread in the travel section of the forum, https://forums.moneysavingexpert.com/discussion/4044543, about our problems with American Airlines cancelling our flight on 29.6.12, they have offered us $3600 in travel vouchers as compensation which we will probably accept as it is much more than the…
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Overcharged in shop
I was overcharged by a small amount recently (£4.50) - the barcode was incorrect. Unfortunately, the shop closed as I left and as the shop is a fair distance away I rang to see if they could credit the card used. I had purchased a lot of items so it wasn't apparent until I checked the receipt. They said that a refund was…
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Indesit Washer Dryer
Hi We bought an Indesit washer dryer from littlewoods approximately 3 months ago and in that time we have had 4 call outs to the machine due to it making the clothes stink when using the dryer. First we had a engineer call who said it was because the machine was new and we had to let it bed in. Approximately a month later…
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consumer rights
hi guys im new to this forum and need some help i purchased a fishing bivvy about 13 months ago from a reputable company (wychwood) at a cost of £200.the guarentee is valid for 12 months but has now ran out and i have lots of things wrong with the said bivvy i.e the tension bars have split the groundsheet is frayed and…
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Took watch for new battery and now....
I took my watch for a new battery and after a week it stopped working. I immediately suspected that water had come in while swimming. I took the watch back and explained what had happened and the technician confirmed my fears of water damage. I said, the watch was water proof and I had never had a problem before. He…
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Do i need to register?
I've just bought a Vax vacuum and there is a card saying register online for your FREE 1 year guarantee? What?! Surely i don't need to as i have a receipt? I don't have to give them my details, do i? James
