tesco over-carbonated water causing damage.

shikarishuffle

hey there, this might sound a little odd but it's a pretty bad situation so i thought i'd come and ask and see if anybody thought i'd have a chance with any kind of compensation from tesco.

tesco currently have a pretty good offer of 4 of their 1 litre sparkling flavoured waters for £1.50, i've been buying them for the last couple of weeks and had no problem with them.

last saturday i opened a bottle of peach water and it literally opened like a bottle rocket, it was so overly carbonated that it the water span out of it and covered my room AND most importantly: my laptop.

luckily my laptop mostly survived, but my wireless card suddenly stopped working since the accident.

obviously i'm not going to ring up tesco and demand they fix my laptop, but i am pretty annoyed. the water was obviously put far too carbonated in the bottle and because of this, an accident has ensued.

i've spent the week trying to fix my wireless to no avail, and henceforth i am considering ringing tesco and complaining about the water? is it worth my time? i know it sounds a pretty bizarre situation, but i'm a student and i really don't have the money to fix the laptop.

there is no way i could have "fizzed up" the water to the extent it literally exploded in my hand, the lid literally popped off. it could've actually been a health risk if i hadn't of had my hand on it.

any advice?

shikarishuffle

this is 100% for real.

maybe i'm using the wrong word. too pressurised? it literally looked as though someone had done the mint in coke experiment but in a bottle of water.

i appreciate it might look ridiculous but i am currently pretty !!!!ed off over a situation that was no fault of my own.

cheltenham_dude

You'll need to raise a complaint with Tesco either via the store or direct with head office - I fyou still have the bottle, that may help with any complaint.

I personally would doublecheck that everything non-wireless related still works on your laptop (keyboards and mice are especially vulnerable to damage from liquids and grease) - Make Tesco aware that the spillage caused by this has damaged the wireless card (and you laptop if something isn't working).

Odds are that even if you complain via the store, that the complaint will need to be refered onto the head office so do not expect an imediate answer (unless someone has more experiance of the Tesco complaints system).

If Tesco deny responsibility for the damage, you may have to look at going to the small claims court potentially, though I would seek legal advice if you do.

transient

No harm in trying OP. Mind you a external WIFI dongle is only £20ish these days and learn by it?

shikarishuffle

cheltenham_dude wrote: »

You'll need to raise a complaint with Tesco either via the store or direct with head office - I fyou still have the bottle, that may help with any complaint.

I personally would doublecheck that everything non-wireless related still works on your laptop (keyboards and mice are especially vulnerable to damage from liquids and grease) - Make Tesco aware that the spillage caused by this has damaged the wireless card (and you laptop if something isn't working).

Odds are that even if you complain via the store, that the complaint will need to be refered onto the head office so do not expect an imediate answer (unless someone has more experiance of the Tesco complaints system).

If Tesco deny responsibility for the damage, you may have to look at going to the small claims court potentially, though I would seek legal advice if you do.

thanks for your post! i kept the bottle and i have the receipt of time/date bought etc.

my keyboard did stop working initially but it seemed to dry out and has gone back to normal, it is only my wireless card that has stopped working and it stopped working directly after the incident.

would i be able to find the head office number on the general tesco site?

(thanks for taking this seriously, i know it must seem stupid!)

shikarishuffle

transient wrote: »

No harm in trying OP. Mind you a external WIFI dongle is only £20ish these days and learn by it?

£20 is a lot of money when you're struggling with student loans etc! thanks for the post though

wealdroam

Why does this thread make me think of the 80s Perrrier advert?

shikarishuffle

wealdroam wrote: »

Why does this thread make me think of ]the 80s Perrrier advert[/U]?

that advert was before my time but frankly that's how the bottle re-acted when i opened it haha!!!!

it's pretty hilarious but also really annoying considering i now have a broken wireless card ha.

mattyprice4004

Was just thinking why someone would open a fizzy drink next to their laptop...

CoolHotCold

Gotta look at it both ways.

Tesco will look at the batch number and go "No other reports and the batch passed QA. This muppet has spilt water over his laptop and is trying it on"


Unless you videotaped it (inwhichcase you have more serious issues) it's really down to a My word vs Your word. But they can probably demonstrate QA and testing with items from the same batch.

visidigi

the nature of the item you opened is pressurised, how that item opens depends on how you treat the bottle prior to opening.

From experience (I drink alot of these bottles) they do tend to maintain a higher reaction when they have been shaken for longer than say a coke bottle or equivalent.

unfortunately, and this is me reading off the side of the bottle you mention...there is a big Caution mark on the label that says and I quote...

CAUTION
Pressurised Container Open with care, covering cap.

For me, you haven't got a hope of Tesco doing anything, you have no rights, but they might offer goodwill to shut you up...