Holiday Cottage not as described - what to do?

mutty_hc

Hi all,

We have arrived at our holiday cottage and it's severely not as described - for multiple reasons really.

It's very grime/ dirty

It isn't high specification

It isn't child friendly

It has restricted wi-fi

Amongst other issues,

On their website it states the opposite against this of course...

I booked independently however, I have read based on normal consumer law I have rights.

I'm planning to speak with the owner tomorrow,

I was just wondering - worst case scenario - what should I do?

Thanks

zaax

Take plenty of photos, video if possible. Put it all in writing. Have you paid by c/card?

RadoJo

I think you need to be more specific when you speak to the owner - which elements of it aren't 'high spec' and in what way is it not child friendly compared to how was it described, so that there cannot be a dispute over one person's definition of 'high spec' or 'child friendly'.

p00hsticks

RadoJo wrote: »

I think you need to be more specific when you speak to the owner - which elements of it aren't 'high spec' and in what way is it not child friendly compared to how was it described, so that there cannot be a dispute over one person's definition of 'high spec' or 'child friendly'.

I agree with both the previous posters - take plenty of photos, and be specific as to how the property is not as described.

Also be clear as to what action you are looking for to correct it - do you want to vacate the property and get a refund ? get the property given a proper clean ? have some measures put in place to make it more child friendly ? or what ?

transient

Think the above overs it for now next step await their response/response

mutty_hc

Hi all,

thanks for the initial replies,

I have returned from the holiday on Sunday,

The owners offered me a partial refund of £400 (of the £625)

At the time I accepted - however, I am unsure if this was the right thing to do or not,

Personally I feel it should be a full refund - but I am unsure of the law/ my rights within this issue,

I have a multitude of evidence - videos and photos.

I also saved their website on my pc - so if they edit it, I have evidence of when I booked.

I looked on the net about this and it seems that on the basis of my 'loss of enjoyment' and 'significantly not as described' I would have a case.

It really was awful and we lost out on a valuable holiday and paid £225 for 24 hours there.

Which avenues should I pursue? many thanks

Looksguywalker

You have happily accepted a partial refund...move on and forget it. Where will it end for you...a full refund?...a full refund + compensation?

mutty_hc

Thanks for the helpful post - when you're stressed you don't always make rational decisions.

McKneff

Looksguywalker wrote: »

You have happily accepted a partial refund...move on and forget it. Where will it end for you...a full refund?...a full refund + compensation?

This seems the most sensible, accept, put it in the bank, stress over.

And you can move on.

Looksguywalker

Looksguywalker wrote: »

You have happily accepted a partial refund...move on and forget it. Where will it end for you...a full refund?...a full refund + compensation?

mutty_hc wrote: »

Thanks for the helpful post - when you're stressed you don't always make rational decisions.

McKneff wrote: »

This seems the most sensible, accept, put it in the bank, stress over.

And you can move on.

Quoted in the absence of me getting something right for once award! :rotfl:

Ms_Chocaholic

I agree with McKneff, put it in the bank, don't dwell on it, rather put the experience behind you.

........ But before you do, let us have the details so we don't inadvertently book the place either.