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Incorrect item but have removed shrinkwrap
I recently purchased dual-layer 240min DVDs from an Amazon seller, which was paid for through the Amazon checkout system. I received the item today, removed the shrink-wrap, went to start a burn and discovered that I've actually received single-layer 120min DVDs. I have contacted the seller and informed him of his error…
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Personal Injury Solicitors being evasive
In March this year my partner was involved in an RTA and began a personal injury claim against the other side. Everything seemed to be going smoothly and the firm representing her told her they would have everything wrapped up very quickly as the other side admitted liability immediately. However, since accepting an offer…
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ebay fees ,debt collector chasing me ,advice needed
Hi can someone please give me some advice , i owed ebay £70 in fees and didnt have the cash to pay at the time, I eventually paid the fees by paypal on the 17th july and my ebay account was reinstated, with a nil balance owing. The following week i recieved a demand for £16 from a debt collection company saying this was…
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Claim against Pedestrian
Last September may son, who is a student was knocked down in central London by a motorcycle courier sustaining a number of injuries, including a cut head, he had ligament damage to his ankle and a puncture wound to his leg. He went to hospital straight away by ambalance. The motorcyclist was un-injured although his bike…
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SCS carpet problem
Hi everyone, Lurked a lot but this is my first post. My partner and I recently brought a carpet from SCS in the local store. The deposit was paid by debit card and the balance (over £100) by my credit card. The carpet arrived with the fitter and the carpet was laid. A few weeks later we noticed that the carpet seemed to be…
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Faulty Sofa, but who takes responsibility?
My bf and i bought a sofa for our first home May last year at a Homebase shop. We ended up being 'conned' (how im feeling right now) into three year furniture care policy to cover the sofa for any accidents, incidents and structural damage. Sofa arrived to our house 2 weeks later, all well and good. Anyways, the last 9…
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A faulty camera, please help!!
For Christmas I received the fujifilm XP30 camera which advertised to be waterproof/ shockproof and freeze proof which I thought would be great. Using the camera for the first time in January it broke so I took it back to comet asking for another camera and the camera hasn't done what is promised me, they disagreed and…
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Halfords returns - why do they want my name and address?
I've returned something for a refund at Halfords today, and when I did so, they asked me for my surname, postcode and house number. Yes, I know I should have asked them there and then, but I didn't think about it until afterwards. Does anyone know why they'd want to know this information? Just a bit confused about it as…
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Free Postage in Google Search but Not actually Free
I came across Cossack Hairspray 50ml Extra Free in google and it was showing £1.55 FREE delivery on Chemist Direct but when I went through the checkout procedure it was £3.49 postage. Isn't this misleading/false advertising ?
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Commission Woes - What are My Rights?
Okay, this is going to take a little explaining, but I need some advice on what rights I can have and how I can proceed with regards to some commissioned work. First, I just wanted to say thanks to everyone for the advice I've received over the years. You've really helped me out of some right royal messes in the past.…
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HTC repair centre cannot find my phone
Hi, I returned my HTC Desire S to the repair centre for a second time due to the same fault with the earpiece. They quoted 5-7 working days for return. I chased yesterday which was the 7th day, and they said they can see it scanned in, but no movement on it. I've since called 3 times for an update and they say they do not…
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Currys: 'Take faulty product direct to Panasonic'
Good afternoon, A Panasonic home cinema system I bought in February this year from Currys has developed a fault. Currys helpline have told me to go directly to Panasonic with the fault, however, bizarrely, Panasonic's website is down, and their Twitter states that customer service enquiries are unavailable until 20th…
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Marks & Spencer Gift Cards
Hi I wonder whether you can help me please. My son & new wife had some Marks & Spencer gift cards recently as wedding gifts and as their cooker has just blown up they decided that they would buy one from M & S using the gift cards in part payment. Marks & Spencer are refusing to accept the gift cards as part payment for…
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Grandfather Mis-sold TV - Help!
Hi all, First post so be gentle! About a month ago my 85 year old Grandfather bought a television from a local business. Now the tele he left the shop with was this: Sony KDL32HX753 32 inch Widescreen Full HD 1080p LED Backlit 3D TV with Freeview HD (can't post link) This ended up costing him £700. I thought this seemed a…
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Help with Cancellation period of Gym Membership DW FITNESS
My daughter has had a gym Membership with DW Sports Fitness for quite a few years and now wants to cancel for personal reasons. ~We contacted the gym today and knew that we would need to give a period of notice and it states on their website that you need to give a "calendar months notice". We agreed to give this in…
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Review website removed negative comments
Hey all, I have had an issue with a retailer refusing to give me a refund (I won't bore with all details as have made previous post on the topic, suffice to say I am getting trading standards involved to get my refund as retailer has broken distance selling regalations ). I posted some negative feedback on the review…
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Amazon Seller/Courier issue
I purchased an item from an Amazon seller in June and they used Collect+ as their courier. After much chasing Collect+ deemed the item missing and the seller began their claims procedure saying that I'd be refunded when they paid them. The item has today been shoved though the letterbox while I was at work. The packaging…
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Paypal dispute - bank return
I have been sent an email from paypal saying a buyer of an item i sold (for £270) last october has told their bank they did not authorise the payment, the bank have reclaimed the money and paypal have opened a dispute and put the transaction on hold and minused the money from my paypal account. They have said the only way…
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Vehicle service plan inflation proof?
Hello everybody, now this isn’t the most financially devastating problem I am going to have to face, but it is a niggle and I would appreciate your thoughts. I bought my car in November 2010. At the same time I took out a service plan, over 5 years, which cost 1332.46 including VAT. This is paid monthly and in all the…
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Help on damaged goods please
Hi help advice would be appreciated. I brought a electric guitar from online on c.c and noticed 25 days later a crack had either appeared or could have been on from delivery as I hadn't checked it on delivery from courier I have a 3 month old baby and didn't check it I have tried to get it replaced by the shop but they…
