Annoying £4 problem

Roby20

New here but any advice gratefully received to insignificant but annoying problem...

On Sunday I placed an online order with a well-known high street women's retailer. The website offered free express delivery for orders over £30, which mine was. I checked carefully and the only detail given was that it would be 'applied at checkout'. When I got the confirmation email I had been charged £4 for standard delivery so I emailed them for a refund...they refused.

Should I take this further and what type of thing should I say? I totally appreciate it's only a few quid but it's the principle for me. Fed up with big business taking the...

Interestingly, since yesterday the offer now says 'when you select express delivery at checkout'. Someone there presumably thought the previous information was misleading.

Thank You!

agrinnall

So are you saying that the default option at checkout was set to a form of delivery that cost £4, but there was also an option to request free delivery (presumably by a slower method)? If so then I don't see any great issue with them saying that free delivery would be applied at checkout, many websites work like this (Amazon for instance), it's up to you to check what options have been selected before confirming the purchase.

System

Tell them if they don't give you the £4 you will send the item back under DSR. They will then have to refund you the £4 and the price of the item.

You can then reorder ensuring you click the right button.

I imagine they will just refund the £4 to save the hassle

McKneff

If it said it would be applied at check out and it wasnt then why didnt you check back to see why.

I think you probably havent been as vigilant as you should have been.

Go through the ordering system again (with out actually buying) and see what happens.

arcon5

Has it been dispatched yet? If not try to cancel and re-order. If it has you can return the goods, but this may well be at your expense.

Mike1966

arcon5 wrote: »

Has it been dispatched yet? If not try to cancel and re-order. If it has you can return the goods, but this may well be at your expense.

Do as arcon suggests. Any reasonable company will refund you if it was a genuine mistake on their part.

pcombo

pulliptears wrote: »

**checks name of website**

Yep, I think you are probably on the wrong website. I do believe the one you are after is:

www.ifailedcharmschool.com

Am i supposed to be bothered with your comment.

pulliptears

pcombo wrote: »

Am i supposed to be bothered with your comment.

You were bothered enough to reply so I'm guessing you were
:rotfl::rotfl:

pcombo

pulliptears wrote: »

You were bothered enough to reply so I'm guessing you were
:rotfl::rotfl:

I do see what your trying to do here.

Not gonna happen tonight sorry.

pulliptears

lucy03 wrote: »

As my opinion, they're not wasting my time, I think people have the right to ask for consumer advice whether they think they have been over-charged 40p or 400 pounds.

I wouldn't pay PCOMBO a lot of heed, most folk around here dont

Oldfatgrumpy

If standard delivery is £4 but express delivery is (say) £8, the offer of free express delivery might suggest that they are upgrading the £4 standard delivery for free, i.e. you still pay £4 but get the express delivery. Only the £4 express delivery surcharge is free in other words.