Abstract bathrooms or Victorian bathrooms 4U or Sanctuary bathrooms???

gemmacots

Hello, any help would be appreciated.
I purchased an expensive item from: Abstractbathrooms.co.uk a few weeks back. The money was paid via world pay. As I had not heard anything from them, I tried to phone them but none of their contact numbers worked. So I checked my online bank statement to find that the money had been paid to Victorianbathrooms4U. So I phoned this company who said they have no link what so ever to Abstract bathrooms and the order is not with them. So now I am getting a bit concerned.
On the Abstractbathroom website it says they are a subsiduary to Victorianbathrooms4u website, and there is a link to them also, so what is going on??
I then sent as many emails as I could to both companies and then a man from Sanctuarybathrooms phoned my husband today to say that Abstract bathrooms no longer exist and to put a claim through to my card/bank???!! He said that he had purchased Abstractbathrooms' website and that Abstractbathroom no longer exist so the order had nothing to do with him.
Both sanctuarybathrooms and Victorianbathrooms4U have the same address so they must be linked.
So who has my money if Victorianbathrooms4u are saying they do not??
Very confusing I know, but I am too really confused and don't know what to do. I paid with debit card to make matters worse. Please help and sorry for the long post!! thanks

wealdroam

Perhaps consider a Debit Card Chargeback.

Clearly the goods have not been supplied, so it should be a simple matter for your bank to resolve.

Read MSE's article on the subject.

There are time limits though... 120 days I think.