Eu warranty

Fishing_love

I purchased a samsung tv in dec 2010 in July this year it blew up. Knowing the guarantee had expired I paid an independent repairer to fox it. However I since found out about the EU warranty so I phoned Tesco Direct and asked them about it, I was told that I was covered under this warranty and after filling out a claim form I received a cheque for £260..........I paid £136 for the repair! I was also told that my tv was covered for 6 years under this warranty and that they are looking into informing customers about it. Dont just take for granted the standard 1 year guarantee, claim for it. It paid off for me:j

Looksguywalker

Sssshhhh...it's a secret!

bris

Wow a whole six years under the EU warranty, that's brilliant, thanks op.
And with Tesco spreading the word, the whole of the EU will soon know about it.

wealdroam

Fishing_love wrote: »

I purchased a samsung tv in dec 2010 in July this year it blew up. Knowing the guarantee had expired I paid an independent repairer to fox it. However I since found out about the EU warranty so I phoned Tesco Direct and asked them about it, I was told that I was covered under this warranty and after filling out a claim form I received a cheque for £260..........I paid £136 for the repair! I was also told that my tv was covered for 6 years under this warranty and that they are looking into informing customers about it. Dont just take for granted the standard 1 year guarantee, claim for it. It paid off for me:j

Dear Fishing Love,
this needs to be published more widely, don't you think?

Can you possibly provide more information on this six year warranty?
A link would be great.

SuperHan

Just. So. Wrong.

Esqui

Don't worry, I will wipe OP's memory so it stays a secret

Good result for you, though, particularly as you had paid for the repair first. If my memory serves me correct from a previous topic, if you'd already done that without having contacted Tesco first and given them the opportunity, they may not have had to do anything.

deanos

Thanks OP i have learnt something today , i didn't know about the EU law and have printed off this thread and put on my pinboard for future reference

arcon5

Along with all this sarcasm, somebody could at least introduce op to our equivalent, the Sales of Goods Act.

This link is a guide for business' but you can easily see what rights you have as a consumer
http://oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained/

I would post further information but it's not so easy on an iPhone. There are some guides on MSE.

Guardsman

http://www.whitegoodshelp.co.uk/eu-2-year-guarantee-sales-of-goods-act-gives-us-6-years-to-claim-for-faulty-appliances/

arcon5

Guardsman wrote: »

http://www.whitegoodshelp.co.uk/eu-2-year-guarantee-sales-of-goods-act-gives-us-6-years-to-claim-for-faulty-appliances/

Excellent link, I don't think it could be explained any better.

squeaky

I've added the link into [post=41543332]Post #4[/post] of the Read Me sticky.