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Consumer rights

Archives for August 2012

Another Argos problem!
I ordered four dining room chairs from Argos on 18th August, paid by cash (and an extortionate delivery charge of £8.95) and was given a delivery date of this Monday (3rd September) and duly booked the day off work. Today I had a phone call to say that my order couldn't be delivered and when I asked why I was told that the…
SLEEK Hair extentions...
Hi. I am a regular user of Sleek style icon hair extentions. I bought new hair in April from a local shop and had it sewn into my hair after running the London Marathon. Within 2 weeks this hair was dry, frizzy and unmanagable. I tried everything to rescue it but is was not helping. I had cared for the hair in the same way…
Need a bit of advice
Ok i will cut this short (well try too). On bank holiday Monday my FIL took us out and bought us a used car. We were told all about the history and told the sale would include MOT and 6 months tax. On Tuesday my DH collected the car and checked tax - which was fine! MOT showed 3 tyres just above legal limit but advised to…
Car is a 1.4 but says 1.6 on the boot
I bought a car from motornation a few months ago. Noticed there was no vauxhall badge on the back but they said it was probably because when the car was made and the first person bought it from the dealership they would have preferred it to have no badge as a cosmetic thing :huh: Can't understand why its only now that I…
Funeral costs - question and opinion needed
Hello, My parents are in their mid-80's and purchased funeral services (plot, stone...etc) 12 years ago - to be used when they passed. They recently wanted to to change some of the services (move from indoor to outdoor...etc) and spoke with the funeral place to assess the cost. The services they wanted to change were…
Can I insist on a refund?
Hi lovely helpful people! ;) Really hoping someone can help me out. I bought a camera from John Lewis on 26 April (a Nikon Coolpix S9300 18X optical zoom). JUst come back from holiday feeling very annoyed :mad: because the zoom button (is there a technical term for it?) stopped working. It feels very stiff, like a spring…
returning goods without receipt
Hi, I was wondering if I could get some advice please. I bought a pair of trackie bottoms from Sainsburys over 2 months ago. They've never been worn, hanger still on them, tags etc still on (I forgot about them). I tried them on yesterday and they don't fit well. I know that without a receipt I may possibly get a credit…
refunds
hi, my 12 year old son bought a wii game from tesco but it keeps stopping,we took it back & the assistant said we cant have a refund we can only swap it for another game only, as she said they are not allowed to give refunds for games because of copyrights? also she said he could not choose anything else for the same value…
MSE News: Why is Scotland an oasis for claims cowboys?
"Mike Dailly, from Glasgow's Govan Law Centre, bemoans the inequality as there'll be an England & Wales-only ombudsman ..." Read the full story: Why is Scotland an oasis for claims cowboys?
Online order not delivered with a twist
Hello Everyone, Please could the experts help me with a recent onlinepurchase that’s not gone straight forward? I ordered a new hard drive for my computer and placed theorder on the company’s website. I opted for express next day delivery too. Theprice of this was very cheap, too cheap. However, I hoped that it would be…
Argos purchase no good after 8mths - what are my rights?
Hi, I bought a binatone digital cordless phone back in December last year and still have receipt. The phone isn't functioning correctly so I called Argos and they said because its out of their 30 days period I can only get vouchers back. Do I have a case to state actual refund or am I at a loss you think? I even called…
FedEx import duty charges
This might be an interesting one... A few weeks ago I received a package delivered to my work address from the US. Someone signed for it in my absence and it turns out that this was a parcel of used CDs which someone I had recently corresponded with on a music forum had decided to send me as a gift. I do not know the…
Dating site refund
Today I signed up to a dating site (love arts). I paid 20 quid for a months access, messaged a user but then quickly realised that the site has hardly any members, lots of dead profiles, and the user interface is crap. I asked them for a refund and they said that because I've messaged ONE user, the cooling off period of 7…
Have been sold an item for an incredibly low price online... can they refuse to send?
Hello, I was browsing my favourite music mailorder site today and saw a pre-order option for a vinyl LP boxset I wanted to buy. The price quoted was £5.99 when normally I'd expect to pay about £80 for it. I've ordered it using my Visa debit card, and the money has gone out of my account. I've received an email confirmation…
Returning a Bike to Cash Generator
Hi, I bought a bike yesterday from Cash Generator, I realized there was a problem with the breaks but knew I would be able to fix it so I bought it. On the way home I didn't ride it due to it being unsafe with regards to the breaks, when I got home my father immediately said that bike is too big for me and I should take it…
Order Not Recieved - Past Times
Hi Any help would be really great! I ordered some items from Past Time in their sale a few months back. (A bracelet, a necklace and a brooch). I ordered and paid online (I had a discount code which I used too but all went through fine). I received a dispatched email 10 days later. I then received the parcel a week after…
Ombudsman
we bought car last year and had issue from day one with bad paint issues, dealer repinted repaired panels 8 times in 7-8 month period due to poor colour match and poor panel repairs etc. dealer then said they not doing anymore buy buy i got ombudsman involved due to the Car only being a year or so old on purcahse and we…
Courier booking agent/ups - compensation?
I booked through a courier booking agent and took out full compensation covering the full value of the item/parcel. In a nutshell:* The courier booking agent subcontracted UPS as a courier. * The item arrived damaged abroad. * The courier booking agent raised a compensation claim with UPS. * After 6 weeks, numerous emails…
Injury lawyer helo
Hi Can anyone recommend a good law firm dealing in ‘accidents not your fault’. Basically I was on the bus moving my eldery mother when the driver turned a corner very sharply and I went flying into a metal bar which should have been covered up (this has been admitted). The end result is a broken hand which has been…
Not receiving a Very order??
Hi I was just wondering if there was anyone who could please give me some advice. I made a order with Very on July 13th, a week or so later I went to track the order online ( hadn't done it earlier as had tonsillitis and couldn't speak to anyone!) and it said that my order had been delivered to a neighbour on the 16th, it…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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