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SLEEK Hair extentions...
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jotiggs
Posts: 1 Newbie
Hi.
I am a regular user of Sleek style icon hair extentions. I bought new hair in April from a local shop and had it sewn into my hair after running the London Marathon. Within 2 weeks this hair was dry, frizzy and unmanagable. I tried everything to rescue it but is was not helping. I had cared for the hair in the same way I had with 2 previous pack of the same hair. Eventually I went to the shop again and the assistant told me to have it removed so it could be sent back to the manufacturer. I did this. I purchased new hair (£80 per pack) and returned the faulty one.
The hair was sent off and 12 weeks later I was told that I had washed it too much. I explained that I had not washed it any more or less that the others I had (which I must say lasted twice as long as other people who were washing once per week) I was refered to the company SLEEK.
After sending an email last week to the quality control manager she replied stating that I had washed this too much. I emailed back explaining my routeen and requesting replacement or refund. I then recieved another email sayin I had not conditioned this enough (surely washing and conditioning are the same as I always apply conditioner!!!)
At this point I need some advice. I feel they do not want to help me. All I want is replacement and I will be happy.
What can I do? Where do I stand? Any further advice please would be appriciated.
Thanks Jo
I am a regular user of Sleek style icon hair extentions. I bought new hair in April from a local shop and had it sewn into my hair after running the London Marathon. Within 2 weeks this hair was dry, frizzy and unmanagable. I tried everything to rescue it but is was not helping. I had cared for the hair in the same way I had with 2 previous pack of the same hair. Eventually I went to the shop again and the assistant told me to have it removed so it could be sent back to the manufacturer. I did this. I purchased new hair (£80 per pack) and returned the faulty one.
The hair was sent off and 12 weeks later I was told that I had washed it too much. I explained that I had not washed it any more or less that the others I had (which I must say lasted twice as long as other people who were washing once per week) I was refered to the company SLEEK.
After sending an email last week to the quality control manager she replied stating that I had washed this too much. I emailed back explaining my routeen and requesting replacement or refund. I then recieved another email sayin I had not conditioned this enough (surely washing and conditioning are the same as I always apply conditioner!!!)
At this point I need some advice. I feel they do not want to help me. All I want is replacement and I will be happy.
What can I do? Where do I stand? Any further advice please would be appriciated.
Thanks Jo
0
Comments
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Unless there is some kind of warranty the manufacturer has no obligation to do anything. Your contract is with the retailer, you need to go back to them0
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