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Wahanda refund - entitled?
I bought a voucher from Wahanda last October for a facial. Unfortunately, I forgot all about it until about 2 weeks before the voucher expired. I rang to make an appointment but they said they had nothing available. So I emailed Wahanda and asked for a refund and they emailed back basically saying I should have made the…
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Right to a refund or not?
I bought an item online. The item arrived about 6 weeks after the order was placed and wasn't what I ordered. I complained to the shop and had to wait more than 6 further weeks for the manufacturer to replace it. The replacement has now developed a fault. I think "oh for flip's sake" and realise I just want my money back…
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wet.damp wall after sky installation. Any recourse?
Hi there- i live in a rented property and when i moved in in April i had sky fitted to the living room. This is to an old stone property and i have never seen such a long drill bit in my life, the walls are really thick. Anyway the engineer never had a problem where i wanted the wire to come in to the property, nor did he…
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Internet/telepone purchasing... and our rights
My daughter purchased a basic scuba diving course off Groupon and paid Groupon £99 on Debit card. The voucher was emailed and she then rang the company offering the course as they advertised upgrades to a full open water dive course for £100. She paid £100 to the Company (BLUE) on Debit card. No receipt of payment was…
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a broken 2 year old washing machine from comet
hello 20 months ago i purchased a washing machine from comet. The washing machine now comes up with an error code stating E2. i phoned the call center and argued about my consumer rights and the goods act and stated that under European law retailers have the right to replace/renew a machine with an inherent fault. the…
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Pagazzi Lighting - Farcical Purchase
I had a wander round Pagazzi Lighting in Falkirk on Saturday and ended up purchasing a new light for my kitchen. Over the weekend it became clear that my new kitchen is not going to happen until after christmas, so decided to take the light back. I checked the reciept and realised that the item must be returned within 7…
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Selling to CEX and 5 working days
On the CEX website it says they honour prices for 5 working days and that they allow 5 working days to receive goods. I made a sell order on the 7th and I sent some games on the 9th which arrived today on the 14th. I'm within the 5 working days right? http://uk.webuy.com/help/sellhelp.php
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Online retailer cancels order then relists items at higher price - can they do this?
I ordered 3 items from a marketplace business seller on a well-known website a couple of days ago. I thought I was getting a very good deal (!) - the total with postage was around £10 for all the items. Today I have received an email saying that the items were mispriced by their computer system in error and that they have…
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Interest free credit protected by Section 75?
Evening all! We've been pursuing Floors2go's administrators, having not received almost £800 worth of product, and Barclays Finance for the last 3 months. We're getting nowhere. We paid a £200 cash deposit but put the balance on an interest free credit agreement. When I cancelled the repayments Barclays said I would have…
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Fossil lost my wedding present!
I returned my watch faulty to Debenhams back in July, it was returned to me still faulty a month later. I returned it via Debenhams again and waited over a month with no news. On enquiring I was told it had been sent to a wrong store and Fossil are trying to get it back. Weeks later of waiting I went in again and was told…
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Groupon changed voucher after purchase - do I have any rights?
I purchased a Groupon voucher on 8th September, it was emailed to me on the 9th and I "redeemed" it online the same day. It was to purchase two slimming bodysuits. I duly went to the website, provided all my details, made my selections and paid the £3.99 P&P. Groupon sent me an email towards the end of September stating…
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Excessive Return Charges - Legal?
I wonder if anyone can advise I bought some bar stools from Bar Stool World ( AKA world of barstools / world stores) on the web . They were £ 69.95 each with FOC delivery . I paid online with paypal. They are not suitable and I am trying to return them(notified within 7 days ) but the company is saying I can not return…
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Item stolen from repair shop, shop doesn't have insurance, help?
Hi, My brother took his laptop a local computer shop for the screen to be repaired on Saturday 5th of November. He went to get it on Saturday 12th and only then did they tell him that they had a break in on Monday 7th and his laptop was stolen. The shop isn't insured and didn't have a burglar alarm. :mad: He has a crime…
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trouble getting a refund off "cash Generators" 2nd hand blackberry (advice needed)
Hi On Friday I bought a blackberry (£90) from for the wife and it kept rebooting. I took it back today and after half hour messing me around the manager came out and had a play. He said he could not find fault and I would have to have it looked at by the engineer. I explained that sometimes it happened after 4 hours,…
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Faulty Laptop - HMV
Hi, I'm after some advice and guidance if possible please. I bought an acer notebook just before Christmas last year, a day after Chistmas day the screen bled and was unusable. It was taken back to HMV and swapped out straight away. The notebook has been in use now for 11 months, then 2 days ago the screen has bled again,…
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Returning an item?
Hi i need some advice. I bought an item (a rabbit cage) last week and paid via Visa debit card. The item arrived within 48hrs and i checked for any damage, one of the base corners had a large crack in it - had this have been a £20 cage i would have put up with it, but as i paid £104 for it (with free delivery) i wanted a…
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Furniture village deposit
I hope someone here can help me to see If I have a leg to stand on..... I purchased a sofa in store at furniture village and was told I had to pay a £250 deposit to secure the sofa ad the remaining I was going to take out the 0% finance a couple of days past I received a call to say it was declined which I couldn't…
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Online shop requiring scanned copies of IDs
VERY.co.uk - requirement to send scanned copies of IDs Hi, I was wondering is anyone can share an advice about the following situation. I have unwisely chosen to purchase online an item from Very.co.uk - which seems to be a disaster merchant, because they claim that they have delivered to my address, someone signed for the…
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should i be entitled to a refund?
I bought some boots Yesterday from River Island. I have just had an E-mail through saying on wed all students get 20% off in the store. My question is as it is within 7 days of purchase would i be eligible for a part refund? I have already worn the boots so will be unable to return and re-buy :-(
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Bought a (faulty???) purse from ASOS
in August and it's pretty much fallen apart already :mad: Is it worth emailing them or has it been too long since I bought it for them to do anything? I don't want my money back, I just want the purse fixed (or a replacement would be good!) Thanks
